Refused Orders:
1. Refused drop shipments will be credited less a 20% restocking fee, freight and handling charges if the product has been opened.
2. A new Purchase Order is required for reshipment and charges will include freight and handling charge.
Returns:
1. A Return Merchandise Authorization number (RMA#) must be requested from Doba\'s Customer Service and is to be marked on the outside of the shipping box for product returns. This RMA# is valid for 30 days.
2. You must ensure that merchandise is returned to receive proper credit. Kamp-Rite does not track expired RMA#s.
3. Freight on merchandise being returned to BabyBam to be prepaid.
4. Defective merchandise including original freight and handling fee will be credited upon receipt of merchandise at BabyBam.
5. Non-defective merchandise will be credited at original invoice price less freight and restocking fee.
6. Credit will be issued within 30 business days upon receipt of merchandise at BabyBam.
7. All returns must reference a Purchase Order Number or a BabyBam Order Number for each line item listed.
Carrier Loss, Damage/Pilferage
1. Claims for lost shipment, or damage must be reported to Doba\'s Customer Service within 30 days of delivery/expected delivery date. Packing materials should be saved. Carriers may require on-site inspection before the product can be returned.
Mis-shipments, mis-billings, and shortages:
1. Shortages, mis-shipments and mis-billings must be reported to Doba\'s Customer Service within 30 days of delivery date/expected delivery date.
2. Mis-shipments are credited in full upon notification. Any incorrect product shipments will be temporarily invoiced for inventory purposes until the item is returned and credited. This credit will offset the invoice amount. Contact your customer to return the incorrect product.
3. Replacement product must be ordered again as a new order with a new order number Freight and handling charges will apply on the new order.
4. If orders are duplicated or excess merchandise is shipped, you must contact Doba\'s Customer Service and request an RMA#. Your customer should then be contacted and the second order should be refused or the excess merchandise returned, before credit will be given.
5. If it is proven that BabyBam has made the error, a Returns Authorization Tag may be sent for your customer to return the product freight free. When the merchandise is returned, full credit will be given. Your help in contacting your customer to return product shipped in error helps to keep BabyBam prices low and competitive.