Supplier Neptune

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Supplier Neptune offers the finest quality of educational toys and games for both children and young adults that cannot be found anywhere else. All items offered here are products exclusively manufactured by Uncle Milton Industries.Last year Uncle Milton Industries celebrated their 50th anniversary of the award winning "Ant Farm". Over the years the company has added to their line of products while continuing to win the approval of consumers nationally and worldwide. Being an Online Retailer, we invite you to share in this success by offering these quality products to your online customers.

Overview

Return Policy

Drop Ship Fee	$2.50
Average Quantity In Stock	250
Average Processing Time	2-3 business days to ship out & receive tracking numbers
Shipping Carriers	UPS
Other notes	Orders that include in stock items are usually shipped within two business days. We do not ship on weekends or holidays. UPS deliveries are made on business days only Monday through Friday, excluding holidays. Note that inventory levels change rapidly and we apologize if an item you ordered is out of stock at the time your order is processed. For standard orders, we ship via UPS Ground Service. UPS cannot ship to a PO Box so you must select or modify the ship to address. As soon as your order ships, you will receive a tracking number via e-mail. Occasionally, due to high demand, some items may be temporarily out of stock. If an item is not available, we will e-mail you once it is back in stock.

In most cases, you can return items within 20 days from the ship date.

To qualify, simply initiate the return within 20 days from the ship date and ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc., and shrink wrap where applicable). The supplier must receive your item back within 30 days of when it was originally shipped it to you. Please allow 14 days from the time we receive your item to process your return.

For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item, less the original shipping fee and less a restocking fee of 15%. Generally, product exchange is not an option. For exchanges, simply place a duplicate order once the original is returned.

We cannot accept the return of certain items, including: swimming suits, undergarments, body jewelry, software, factory-sealed sports collectible sets, cigars, wines, and perishable products (food items, chocolates, plants & flowers). Other select items, as noted on the product detail page.

RMA INSTRUCTIONS

Through the order management tab, request a Return Merchandise Authorization Number (RMA). Do not ship items back prior to receiving an RMA number.
A Return Merchandise Authorization number (RMA#) must be marked on the outside of the shipping box for product returns. This RMA# is valid for 30 days.
You must ensure that merchandise is returned to receive proper credit. This means that the item(s) should be returned by way of a reputable shipping carrier, the shipment should be insured, and it should have a tracking number or some method of delivery confirmation.
Freight on merchandise being returned is to be prepaid.
Only ship returns to the return address provided in your RMA confirmation email.
Note: Packages must have RMA number written visibly on shipping box with a brief description of the product defect inside. All items must be returned in the original packaging.

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Supplier Neptune