October 2008

Table of Contents

Featured Interview

Featured Article: Starting an Online Business in a Down Economy
Melissa Campanelli, freelance writer, discusses the starting and running of an online retail business during a down economy.

Marketplace Spotlight

Marketplace Spotlight: Are You "Green" on Green Movement Terminology?
Jeff Knight, Doba's Vice President of Marketplace, discusses the online retail marketplace

Member Q and A

Member Q&A: Common eBay Errors within the Push to Marketplace Tool
Kay Russon, Doba's Support Team Lead and technical liaison, explains eBay errors in the Push to Marketplace Tool. Do you have a question you want answered? Email education@doba.com.

New Suppliers

Supplier Information: New Suppliers Added to the Doba Product Catalog
Expand your niche with new products and suppliers added to the Doba Product Catalog.



Featured Interview Featured Article: Starting an Online Business in a Down Economy

By Jake Sabey, Education Specialist - Doba

(This month's featured article is taken from Entrepreneur.com)

Unless you have been frozen for about five years or so, you know that the current state of the economy has definitely seen better days. As online retailers, you can't help but have thoughts concerning the security and success of your online retail business. This month's featured article is taken from Entrepreneur.com, where Melissa Campanelli, freelance writer, covers such thoughts in her article, "Starting an Online Business in a Down Economy." This article includes beneficial information for any online business; no matter if you are looking to start, starting right now, or are well on your way.

Visit Entrepreneur.com to read "Starting an Online Business in a Down Economy" in it's entirety, or click here.

About the Author:

Jake Sabey
Jake Sabey is an eBay Certified Consultant and an Education Specialist for Doba. Jake's educational strategies and methodologies help online retailers meet and exceed their business-related goals. Prior to working for Doba, Jake was a team leader, supervisor, and trainer for Toys R Us, Sinclair Oil, SBC, and AT&T.


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Marketplace Spotlight Marketplace Spotlight: Are You "Green" on Green Movement Terminology?

By Jeff Knight, Vice President of Marketplace - Doba

As consumers have become more socio-economic and environmentally conscious in their selection of goods – retailers have had t adjust to a new vocabulary. This month, I am going to reprint an article published by supplier Azure on definitions of ‘green’, environmentally friendly and socio-economic conscious definitions. Part two of this series will discuss specific products and approaches to reselling products to the green movement.

Green Glossary

1. Climate Change/ Global Warming Terms

  • Cap-and-trade program: A regulatory program for reducing the emission of greenhouse gases under which a limit (cap) is set on region-wide emissions, which is allocated among emitters. Emitters who reduce emissions to a level below their allotment may sell (trade) their credit to another emitter who may need an extra allotment to expand operations or for other reasons.
  • Carbon Dioxide (CO2) Equivalents; Global Warming Potential (GWP): The mass (typically in metric tons or grams) of carbon dioxide that would provide the same greenhouse gas effect (see below) as a given mass of another particular gas over a specified time, generally 100 years. The Global Warming Potential is a relative measure of the potency of a gas to provide a greenhouse gas effect when compared with carbon dioxide. For example, the GWP for methane is 21 and for nitrous oxide 310. This means that emissions of 1 million metric tons of methane and nitrous oxide, respectively, are equivalent to emissions of 21 and 310 million metric tons of carbon dioxide.
  • Carbon footprint: The total greenhouse gas (GHG) emissions, typically expressed as carbon dioxide equivalents, caused directly and indirectly by an organization or individual, or attributed to a particular facility, product or activity. Direct emissions include those from the organization’s own onsite processes as well as from the fossil fuel combustion by its facilities and vehicles. Indirect emissions include the portion of emissions from a utility-owned power plant that is attributed to the electricity sold to the organization. For products, indirect GHG emissions also include those associated with the raw materials, components and related transportation provided by suppliers and contractors.
  • Carbon offsets: The act of mitigating ("offsetting") greenhouse gas emissions by paying others for the emission reductions they have achieved elsewhere. Offsets may be acquired through emissions trading undertaken through a formal legal framework to meet emissions reductions mandated by law-- such as those required in some countries outside the US pursuant to the Kyoto Protocol treaty. More often, however, carbon offsetting is a voluntary action by individuals or companies typically handled through commercial or non-profit carbon-offset providers. An example of a voluntary offset is when an individual air passenger buys GHG reduction credits to make up for his share of the GHGs emitted by the aircraft during the flight. Voluntary offsets must be selected with care since some sellers are of questionable repute. A wide variety of offset methods are being used to reduce or avoid GHGs, including tree planting, renewable energy, energy conservation and methane capture from landfills. Some critics object to carbon offsets because they take the burden off individual emitters to achieve their own GHG reductions. In addition, some experts have questioned the net long-term benefits of certain types of offsets, such as tree planting. Proponents of offsets claim that they lead to the most practical, cost-effective approaches to reducing GHGs.
  • Carbon neutral: An organization, building, facility, product or activity may be declared "carbon neutral" if its net emission of greenhouse gases is zero, taking into account any applicable emissions offsets and trades.
  • Greenhouse gas: The greenhouse effect is the rise in temperature that the Earth experiences because certain gases in the atmosphere (water vapor, carbon dioxide, nitrous oxide, ozone, and methane, for example) trap energy from infrared radiation from the sun. This phenomenon was first discovered and studied in the 1800s. Without these gases, heat would escape back into space and Earth’s average temperature would be about 60ºF colder. Because of how they warm our world, these gases are referred to as greenhouse gases. Under the Kyoto Protocol 171 countries (excluding the US) agreed to regulate six greenhouse gases: carbon dioxide (CO2), methane (CH4), nitrous oxide (N2O), hydrofluorocarbons (HFCs), perfluorocarbons (PFCs), and sulfur hexafluoride (SF6).
  • Climate change: Climate change represents a change in regional long-term weather patterns. These changes can be caused by volcanoes and other processes on Earth, by external forces such as variations in sunlight intensity, and more recently by human activities. When scientists talk about climate change, their concern is about global warming caused by an unprecedented build-up of atmospheric greenhouse gases from human activities. Global warming can alter long-term climate in a number of ways, including changing average temperatures and rainfall patterns. It can also increase sea levels. These changes may result in a wide range of impacts on plants, wildlife, and humans.
  • Global warming: The increase in the average temperature of the Earth's near-surface air and oceans in recent decades and its projected continuation. The global average air temperature near the Earth's surface rose over 1 °F during the 100 years ending 2005 as a result of the surge in the atmospheric concentration of carbon dioxide, a key greenhouse gas, from 270 parts per million to approximately 375. Recent reports from the Intergovernmental Panel on Climate Change (IPCC), a Nobel Prize-winning group of approximately 2000 climate experts from around the world, say that most of this temperature increase is very likely due to the increase in greenhouse gas concentrations from human activity, including the burning of coal, gasoline and other fossil fuels, and the destruction of forests which consume carbon dioxide.
  • VER (Voluntary Greenhouse Gas Emission Reduction) Credits: VER credits are similar to Renewable Energy Certificates (see below), however in this case represent a certain reduction in greenhouse gas emissions achieved by one party but purchased and claimed by others under a voluntary trading program.

2. Diversity Terms

  • MWBE suppliers: Minority-owned and women-owned business enterprises. These are companies where the operational control and at least 51% of ownership is with one or more women or people within a recognized minority (e.g., African-Americans, Hispanics, Native Americans, Asian-Pacific Americans and Asian-Indian Americans). Service-disabled veteran-owned businesses are sometimes included within the meaning of MWBE or at least given the same preferences in procurements. MWBE suppliers are classified as Tier 1 or Tier 2. Tier 1 suppliers invoice the customer directly for the products or services sold to them, although the transaction may sometimes be arranged or facilitated by another, often larger general supplier. Tier 2 suppliers provide their products or services on a subcontract basis to the general supplier who in turn invoices the customer.

3. Energy Terms

  • Energy Star label: Energy Star is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy that develops performance-based specifications identifying the most energy-efficient product in a category. The Energy Star label is now on over 50 product categories, including computers, major appliances, office equipment, lighting, and home electronics. EPA has also extended the label to cover new homes and commercial and industrial buildings. (See http://www.energystar.gov/ )
  • RECs (Renewable Energy Certificates): RECs, also known as Green tags, Renewable Energy Credits, or Tradable Renewable Certificates (TRCs), are tradable environmental commodities that represent proof that 1 megawatt-hour (MWh) of electricity was generated from an eligible renewable energy resource such as a wind or solar farm. These certificates are registered and can be sold and traded, which provides an added financial incentive to build renewable energy facilities. The owner of the REC can claim to have purchased renewable energy, even though the electricity generated by the facility is fed into the grid at a location quite distant from the REC owner.
  • Renewable energy: Energy generated from natural resources, such as sunlight, wind, rain, tides and geothermal heat, which are naturally replenished. Renewable energy includes solar and wind power, hydroelectricity/micro hydro, and biomass, as well as biofuels for transportation.

4. Green Building Terms

  • LEED (Leadership in Energy and Environmental Design): A program of the US Green Building Council that establishes standards, rating systems and third-party certification for new and renovated environmentally sensitive buildings. LEED construction is being adopted by many mainstream builders as a way to reduce operating costs and enhance the reputation of the owner.

5. Product Environmental Attributes and Terms

  • Biodegradability: The extent to which a material can be decomposed by naturally occurring biological agents, especially bacteria. The European standard EN13432 considers a material biodegradable if it breaks down by at least 90% to water, carbon dioxide and biomass within 6 months. Most standards covering the term also set limits for the amounts of heavy metals (e.g., mercury, cadmium, chromium, lead, arsenic) that the material may contain and still be considered biodegradable.
  • Bio-based: A commercial or industrial product, other than food or feed, that is made from renewable agricultural (plant, animal, marine), forestry, or other biological products.
  • Biomass: Living and recently living biological material used as fuel or in industrial production. Biomass may include biodegradable wastes but excludes organic materials, such as coal and petroleum, that have been transformed by geological processes.
  • Bioplastic: A form of plastic derived from renewable biomass sources, such as hemp oil, soy bean oil, corn starch, pea starch or microscopic biological organisms. This is in contrast to traditional plastics that are derived from petroleum. Bioplastics may or may not be biodegradable. Starch-based packing peanuts, polylactide acid (PLA), poly-3-hydroxybutyrate (PHB) and Polyamide 11 (PA11 or Nylon 11) are examples of bioplastics.
  • Chlorine-free: Chlorine-free paper products come in two types: totally chlorine-free (TCF) and process chlorine-free (PCF). Totally chlorine-free refers to a virgin paper product that is not bleached using any form of chlorine. Process chlorine-free, sometimes also called secondarily chlorine-free (SCF), refers to recycled paper that is bleached without using chlorine, but the original processing method for the virgin product cannot be determined and may have involved that substance. Oxygen, ozone and hydrogen peroxide are some bleaching alternatives to chlorine. TCF and PCF should not be confused with the deceptively named elemental chlorine-free (ECF), which is not actually chlorine-free but bleached with chlorine compounds rather than chlorine in its elemental form (chlorine gas). In the production of paper, paper pulp is bleached to remove lignin, the natural tree coloring, to make paper white. Chlorine or chlorine derivatives release toxic chemicals, including dioxins and furans, during the paper bleaching process. These toxic chemicals are discharged into the air and water, contaminating the surrounding environment.
  • Compostability: Under ASTM standards, this means capable of being degraded by biological processes during composting to yield carbon dioxide, water, inorganic compounds, and biomass at a rate consistent with other known compostable materials, leaving no visible, distinguishable or toxic residue.
  • Durability: The expected lifetime of a product. Generally, the longer the shelf life of a product, the less likely it is to be disposed of as expired product before use.
  • Energy efficient: For US Federal agencies, energy-efficient products are those meeting or exceeding the energy efficiency recommendations of the Department of Energy’s Federal Energy Management Program or the criteria of US EPA’s Energy Star program.
  • Environmentally friendly: Generally this term implies that no significant harmful substances are contained in a particular product or released during its production, handling, use or disposal, and that natural resources are not consumed or destroyed in excessive quantities in its production, transportation or use. In most cases, this term is overly broad and should be avoided in product labeling and marketing materials and replaced with more specific descriptions of the environmental attributes being touted.
  • Life Cycle Assessment (LCA): A comprehensive examination of a product’s environmental and economic aspects and potential impacts throughout its lifetime (lifecycle), from the extraction of raw materials through transportation, manufacturing and use to eventual disposal.
  • Post-consumer waste (PCW) content and pre-consumer waste content: See recycled content, below.
  • Product disassembly potential: The ease with which a product can be disassembled for the maintenance, replacement, reuse or recycling of its parts.
  • Product stewardship; extended producer responsibility (EPR): The idea that a manufacturer’s responsibility for its products does not end upon delivery to the customer but extends from “cradle to grave,” until the ultimate disposition of the product after use. These terms encompass several different producer obligations: (1) designing products to assure their safety and to minimize their adverse environmental and social effects all along their lifecycle; (2) assuming operational or financial responsibility for the take-back, disposal, recycling, or other disposition of the product and its packaging after use; (3) providing information to product handlers and customers so that the product can be used and handled safely and in an environmentally sound way; and (4) redressing any harm resulting from the proper use of the product, as well as from product defects. While many consider Product Stewardship and EPR to be synonymous, others claim that under the former concept, the responsibility for product disposition is not simply with the producer but is shared by all parties in the supply chain-- from suppliers to producers, retailers, and consumers--as well as by governments.
  • Renewable resource: A raw material, such as wood or paper, that is consumed and can be grown or otherwise renewed within 200 years. This is in contrast to a non-renewable resource, such as petroleum or iron ore, that exists in a finite quantity and cannot be reproduced by natural processes within that period.
  • Reconditioned/ re-manufactured product: A product that has been disassembled and reassembled in whole or part so that the major components may be restored to "as new" condition.
  • Recyclability: The extent to which programs are established for collecting, separating or otherwise recovering waste materials from a product for reuse, or for manufacture or assembly of another product or package. A product is not recyclable if is not practical to recycle it, either because it contains some non-recyclable content that cannot be separated from the recyclable content, because recycling programs for the product are not available to a substantial majority of consumers or communities where the product is sold, or for other reasons.
  • Recycled content: The content of the material in a product, often expressed as a percentage, that has been recovered from waste generated either during the manufacturing process (pre-consumer waste) or after consumer use (post-consumer waste or PCW).
  • Reusability: The number of times a product may be reused before it must be disposed of or have its component materials reprocessed for recycling.
  • SPI (Society of the Plastics Industry) Codes: Triangular symbols with a numbers and letters typically found on the bottom of plastic containers and products to identify the type of plastic resin from which it is made, for purposes of facilitating material collection sorting and recycling.

6. Paper and Forest Product Certification Programs

(For a detailed comparison of the below programs, see A Paper Buyer’s Guide to Forest Certification Schemes at http://www.greenpressinitiative.org/documents/EEM%20Paper%20Buyer's%20Guide.pdf)

  • Forest Stewardship Council (FSC): This is the gold standard of forest product certifications—the most rigorous and transparent one and the only major one supported by many large social and environmental groups and a growing number of retailers and industry.
  • Sustainable Forestry Initiative (SFI): This program extends to the US and some areas of Canada and is supported by major American forest industry companies inasmuch as it is a mandatory certification for members of the American Forest & Paper Association. SFI certifications cover about 2/3 as many forestry acres as FSC or CSA.
  • Canadian Standards Association (CSA): This Canadian program is supported by the Canadian forest industry. CSA certifications currently cover about the same forestry acres as FSC.
  • Programme for the Endorsement of Forest Certification (PEFC): This worldwide program incorporates the above three certifications. It is supported by the forestry industry and is included in some government procurement standards but is opposed by some NGOs because it recognizes SFI and CSA certifications that are less rigorous and transparent than FSC.

7. Product Certification Programs Other Than for Paper and Forestry Products

  • ANSI/ BIFMA: Certification confirming that office furniture meets the safety and durability standards of the Engineering Committee of The Business and Institutional Furniture Manufacturer’s Association, which are developed according to the procedures of the American National Standards Institute.
  • AP ACMI Nontoxic: Products bearing the AP (Approved Product) Seal of the Art & Creative Materials Institute, Inc. (ACMI) are certified by a medical expert to contain no materials in sufficient quantities to be toxic or injurious to humans or to cause acute or chronic health problems.
  • Green Seal: General seal of approval confirming that the product and its packaging meet Green Seal’s standards for minimum environmental impacts.
  • Energy Star: See above.
  • Green-e: Certification confirming that a company has purchased a qualifying amount of renewable energy or achieved a certain reduction in greenhouse gas emissions.
  • Green Guard: An Indoor air pollution certification confirming that particular interior building materials, furnishings, or finish systems do not emit indoor air pollutants in harmful quantities.
  • Indoor Advantage: An indoor air pollution certification by Scientific Certifications Systems (SCS) indicating that certain workplace furniture emit no more than half of the threshold levels for toxicity from the long-term exposure to volatile organic compounds, as specified under standards of the California Office of Environmental Health Hazard Assessment. Furniture that meets the Indoor Advantage criteria will also qualify for credit toward a certification under the LEED (Leadership in Energy and Environmental Design) standards for commercial building interiors (see section 4 above) and satisfy some of the criteria for BIFMA (see above).
  • SCS Recycled Content: Certification by Scientific Certification Systems (SCS) that a product contains at least a certain percentage of post consumer and/or total recycled content.
  • U.S. EPA Design for the Environment (DfE): Best-in-class product certification confirming that a U.S. EPA DfE review team has screened each ingredient in the product for potential human health and environmental effects and that based on their scientific evaluation, the product contains only those ingredients that pose the least concern among chemicals in their class.

8. Green Sales and Marketing Terms

  • Cause-related marketing: Marketing that associates a company or its products with some social or environmental cause.

9. Green/ Socially Responsible Purchasing Terms

  • California State Agency Buy Recycled Campaign (SABRC): A joint effort between the California Integrated Waste Management Board (CIWMB) and the Department of General Services (DGS) to implement California state law requiring state agencies and the legislature to purchase recycled-content products.
  • Ethical sourcing, SA 8000: The evaluation, selection and monitoring of suppliers that assures proper labor and human rights practices along the supply chain. Social Accountability 8000 (SA 8000), one of the most popular ethical sourcing standards, was developed by the non-profit Social Accountability International (SAI). Over 400 sites have been independently certified under that standard.
  • Environmentally Preferable Purchasing (EPP): Procurement processes that base buying decisions on the environmental (and often social) impacts of a product or service along with its cost, functionality and other fundamental characteristics. The impacts are often assessed along the lifecycle of the product.

10. Other Sustainability-related Terms

  • Corporate Social Responsibility (CSR), Corporate Responsibility, Corporate Citizenship: The obligation of a corporation to its internal and external stakeholders to be economically, socially and environmentally responsible in connection with its operations, products and services. These terms often are used to mean the same as Sustainability (see below), but at other times are interpreted to exclude the internal economic responsibility of the organization to remain financially viable—a key component of Sustainability.
  • Environmental management system (EMS) standards, ISO 14001, OHSAS 18001, ISO 9001: A management system involves a process of continual improvement that proceeds in the following cyclically repeating steps (often referred to as Plan-Do-Check-Act, or PDCA): (1) a prioritization process is used to develop a policy and plan for action (Plan); (2) action is taken to implement the plan and operate under it (Do); (3) progress is measured, reported and analyzed to identify gaps (Check); and (4) corrective and preventive actions are taken and adjustments made to the policy and programs (Act). The most widely used international environmental management system (EMS) standard is ISO 14001. Other popular management system standards are ISO 9001 (quality management) and OSHAS 18001(the management of safety and health).
  • Green: A general description of products, services or activities that are superior to others in enhancing environmental benefits or minimizing environmental harm. The term is increasingly being interpreted as extending to the social area as well.
  • GRI (Global Reporting Initiative): The Amsterdam-based global coalition of business, NGO, academic, labor, governmental and other organizations, that establishes guidelines for what and how organizations should publicly report on their sustainability performance. The GRI Sustainability Reporting Guidelines are the most popular standards of that type.
  • NGO (non-governmental organization), CSO (civil society organization): Any non-profit, non-governmental voluntary citizens' group that is organized on a local, national or international level for the purpose of providing some environmental or social advocacy or other service. Examples include the Sierra Club, United Way, Amnesty International, Red Cross, and Habitat for Humanity.
  • Ozone depleting substances (ODS): Gases like Freon that contribute to the depletion of the ozone in the stratosphere. Ozone serves as a harmful air pollutant at ground level but in the stratosphere it provides a layer of protection from gamma rays that can harm plants and cause human skin cancer. An international agreement called the Montreal Protocol banned the production of most ozone depleting substances among developing nations. ODSs also happen to be potent greenhouse gases.
  • Pollution prevention: Actions that prevent the generation of pollution or other waste, or that reduce the quantity or degree of harm of waste prior to disposal or recycling. This may be accomplished by an increase in efficiency in the use of raw materials, energy, water, or other resources; by material substitution; by conservation practices protecting natural resources; or by other measures.
  • Socially responsible investing (SRI): An investment strategy that aims to maximize both financial return and social good. In general, socially responsible investors favor corporate practices that are environmentally and socially responsible. One SRI strategy is to buy stock in companies with poor social or environmental records in order to pressure the company to improve; another is to avoid such businesses as well as those involved in alcohol, tobacco, gambling, and military equipment. The Dow Jones Sustainability Index and other indexes of stock in socially responsible companies have been created to appeal to SRI investors.
  • Stakeholder: An entity or individual that can significantly affect or be affected by an organizations activities, products, services or decisions. A company’s key stakeholders would typically include its employees (and labor unions), investors, customers, suppliers, communities, and regulatory agencies, as well as interested NGOs.
  • Sustainability, Sustainable Development, Triple Bottom Line (TBL): Sustainable Development is a concept that was first defined by the United Nations Brundtland Commission in 1987 as “meeting the needs of the present without compromising the ability of future generations to meet their own needs.” It entails the challenge of meeting the Triple Bottom Line of economic, social and environmental responsibility and performance. Some people consider the short-handed term Sustainability to mean the same thing as Sustainable Development, while others maintain that the former applies to an organization’s focus on the TBL and the latter to the TBL at the global, regional or societal level. Regardless of which term is used, in essence for an organization it means demonstrating respect for life and other living things and wisely using and managing natural and economic resources, all for the purpose of achieving long term well-being for both society and the organization itself.

About the Author:

Jeff Knight
As the Vice President of Marketplace, Jeff Knight is responsible for all aspects of the merchandising strategy, supplier acquisition, and vertical category management and fulfillment operations of Doba's marketplace. Prior to Doba, Jeff was Director of Merchandising for Overstock.com where he developed the growth and management of the Computer and Home Office category. Jeff's background includes merchandising and technology leadership roles at DealDeal.com and BCI International. He earned Bachelor and Masters of Arts degrees in Communication from the University of Wyoming.


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Member Q and A Member Q&A: Common eBay Errors within the Push to Marketplace Tool

By Kay Russon - Doba

We have received some concern regarding some errors received when using Doba’s Push to Marketplace Tool. In this month’s Q&A, I will discuss where these errors come from, what they mean, and how to approach them.

When using and working through the steps of the Push to Market tool, you may have received some errors on the last step of the push process. The last step in the process requires you to click the "submit" tab after agreeing to be responsible for all fees (from eBay) associated with the listing. When clicking "submit", information (within the push) is sent to eBay to verify a number of things in eBay's policies and in your eBay account. If it finds a problem with your account or if the listing is in violation of eBay policy, it stops the push and creates an error. The error is then displayed within the Push to Marketplace Tool, and does not allow the listing to be pushed until the errors are fixed. The errors come directly from eBay, they are not Doba errors.

Below are the two most common errors and their fixes.

We are sorry but you must first create a seller account

This indicates that the account you have with eBay is not a seller’s account but a buyer’s account only. The easiest way is to go to eBay. Click on Help in the upper right corner. In the help search window, type Create a sellers account. The first item on the list is "Creating a Seller's Account," (Click on it). Go to the bottom and just above step 3 click on Become a seller. That will bring up another window that will ask you to sign in. Then just click on Become a Seller. Follow the instructions until it asks what you want to sell. You may now exit. The sellers account is now created. That will solve the problem described in the error. You should then be able to push the items to eBay.

Title max length of 55 characters has been exceeded

The title of the item you are listing is more than the eBay limit of 55 characters. Go back to the individual item settings and click edit. There is also the word edit right on the error page. Remove some of the non-essential characters from the title to get below the 55 character limit. Just below the title, the counter will tell you how many characters you have to remove. Remove characters until the red warning disappears.

More Common eBay errors and their resolutions can be found in Doba’s Education Center under Education, Articles, and then Selling on eBay, or by clicking here.

We Want to Hear from You! Want to see your question featured in the eNewsletter Member Q&A? Well we want to hear from you! Please email education@doba.com if you have any non-account related questions or topics you would like us to write about. If you have questions concerning your Doba account, such as billing, product or order questions, please search our knowledgebase site content or contact our Customer Support.

About the Author:


Kay “Papa” Russon is an eBay Certified Consultant, Customer Service Team Lead, and technical liaison for Doba. His knowledge, experience, and expertise assist retailers daily in running a successful online business. Before Doba, Kay was a team leader, supervisor, trainer and manager for World Support, Digital Equipment Corp., Digital Remote, SBC, AT&T, Macromedia, Sun Microsystems, and Motorola and served in the Army National Guard.


Partner Highlight

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New Suppliers Supplier Information: New Suppliers Added to the Doba Product Catalog

Starting an online business is relatively easy. Making it a success takes hard work and the right mix of products. To help you achieve your business-related goals, we recently added new wholesale suppliers and manufacturer to the Doba Catalog:

Esteves - Manufacturer of all-natural health & wellness products carefully developed and tested to ensure the highest quality care of your total health and wellness.

Pierce - Supplier of original children's lullabies and exclusive 'Precious As Can Be' baby products.

Cocobolo - Supplier of lightweight and easy to push reel-style lawn mowers, designed and manufactured with superior craftsmanship and are truly the way to a "green" lawn. With zero carbon emmisions this conscientious gardening tool has experienced a resurgence in the home and garden market place!

Buren - Supplier of superior engineering, fashion designed bathroom and kitchen hardware, plumbing fixtures and associated products.

Polk - Supplier of genuine, brand name fragrances, skincare, candles, aromatherapy and more at the lowest possible prices.

Hayes - Supplier and leader in Kitchen Storage and Asian Cookware, made of the best quality materials and craftsmanship available.

Arthur - Supplier of products and collectibles such as, Norman Rockwell figurines and ornaments, The Original Emmett Kelly Sr. Circus Collection, I Love Lucy, Betty Boop, The Classic Movie Collection, The American Bird Collection, and more.

Cleveland - Distributor of environmentally friendly lawn care products. They are an excellent and viable alternative to harsh chemicals too commonly used by the U.S consumer. With little sacrifice, Cleveland's proven performance leaves the user with a guilt free, toxic free experience in achieving greener grass for an equivalent price!

Elvis - Wholesale supplier of children's Halloween costumes, dress up, party costumes, party favors, plush toys, spa products and accessories.

Howard - (Recipient of the 2008 Macworld Award - Accessories) Pioneer and trend-setter in the fashionable silicone products market, aspires to be the quintessence of the industry with its amazing range of products.

Wilson - Supplier specializes in Windows Mobile® hardware and software solutions and services.

Rooney - Supplier of products that have sudden surges in popularity, analyzing thousands of products and displaying those that are truly hot.

Bishorn - Manufacturer and supplier of high quality sporting goods.