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Refused Orders:
1. Refused drop shipments will be credited less a 20% restocking fee, freight and handling charges.
2. A new Purchase Order is required for reshipment and charges will include freight and handling charge.

Returns:
1. A Return Merchandise Authorization number (RMA#) must be requested from DBL Customer Service and is to be marked on the outside of the shipping box for product returns. This RMA# is valid for 30 days.

2. You must ensure that merchandise is returned to receive proper credit. DBL does not track expired RMA#.s.

3. Freight on merchandise being returned to DBL is to be prepaid.

4. Defective merchandise including original freight and handling fee will be credited upon receipt of merchandise at DBL Distributing, Inc.

5. Non-defective merchandise will be credited at original invoice price less freight and handling charges and restocking fees of: 20% for all orders

6. Merchandise must to be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation and all parts. No returns or credit requests are accepted after 90 days of invoice/ship date.

7. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.

8. Credit will be issued within 10 business days upon receipt of merchandise at DBL Distributing, Inc.

9. All returns must reference a Purchase Order Number or a DBL Order Number for each line item listed.

10. Plasma TVs are not eligible for return to DBL.

11. Most TV/Monitors 30”/projections products and Samsung TV’s 14” or larger to not qualify under normal DBL Return Policy. Contact Samsung @ 1-800-SAMSUNG for service.

12. Most TV’s/Monitors 30” or larger and projection products require in-field service repairs under manufacturer’s warranty. These products are not eligible for return. Please contact the appropriate manufacturer for troubleshooting repair service.

Carrier Loss, Damage/Pilferage
1. Claims for lost shipment, or damage/pilferage must be reported to DBL Customer Service within 10 days of delivery/expected delivery date. If you have filed a claim, the claim number must be given to DBL Customer Service when you report the damage/pilferage. Original boxes, enclosed documentation and packing materials should be saved. Carriers may require on-site inspection before the product can be returned.

Mis-shipments, mis-billings, and shortages:
1. Shortages, mis-shipments and mis-billings must be reported to DBL Customer Service within 10 days of delivery date/expected delivery date. Original boxes, enclosed documentation and packing materials should be saved.

2. Mis-shipments are credited in full upon notification. Any incorrect product shipments will be temporarily invoiced for inventory purposes until the item is returned and credited. This credit will offset the invoice amount. Contact your customer to return the incorrect product.

3. Replacement product must be ordered again as a new order with a new order number Freight and handling charges will apply on the new order.

4. If orders are duplicated or excess merchandise is shipped, you must contact DBL Customer Service and request an RMA#. Your customer should then be contacted and the second order should be refused or the excess merchandise returned, before credit will be given.

5. If it is proven that DBL has made the error, a Returns Authorization Tag may be sent for your customer to return the product freight free. When the merchandise is returned, full credit will be given. Your help in contacting your customer to return product shipped in error helps to keep DBL.s prices low and competitive.