Obtaining a Return Authorization Number
Prior to ANY Return, these three steps will ensure a smooth process. These essential steps pertain to ANY and ALL Returns.
Shipping Errors — Obtain an RA number (above).
We will gladly take the product back, as long as you make your claims for Shipping Errors within five (5) working days of delivery of goods.
Dealer Ordering Errors — Obtain an RA number (above).
We are happy to take back product ordered in error and we assess a 15% restocking charge for this service. Returns must be in the original packaging and factory sealed where applicable. If the product is not received in salable condition, it will be returned to you at your expense. Certain Special order items are not returnable as outlined in the Special Order Items section above. Follow “Preparing your Return for Shipment” (above).
Hardware Product Returns — Obtain an RA number (above).
All Hardware return requests must be made within 30 days of original invoice. Hardware returns must be unused, unopened and in resalable condition. A restocking fee of the lesser of 15% or $25.00 per unit will be charged. Defective and DOA machines will be tested upon receipt at This supplier. If the machine is defective, a replacement will be shipped; if the machine tests OK, it will be returned to you at your expense. Follow “Preparing yourReturn for Shipment” (above).
Defective Returns — Obtain an RA number (above).
Defective and DOA hardware will be tested upon receipt at warehouse. See Defective Returns Exceptions below for products that may not be returned as “Defective”. All qualifying Defective returns must be shipped within 30 days of original invoice to:
Defective Returns
5300 Hickory Hill Road, Suite 105
Memphis, TN 38141.
PLEASE NOTE: To ensure proper credit to your account, all defective product must be returned in its original carton with ALL original pieces, packing materials and manuals. Follow “Preparing your Return for Shipment” (above).
Defective Returns Exceptions
The following are exceptions to our defective return policy.
1. Bottled Copier/Toner Supplies - all products are examined and are in salable condition before shipping and therefore are not returnable. All sales are final.
2. Cartridge-Based Copier Supplies - Due to the simple nature of these products most printing errors will require a service call. To obtain an RA for this type of product, you need to provide This supplier Customer Service with a letter from the Manufacturer, or Authorized Service Technician describing the defect(s) identified during the service call. A copy of the letter MUST accompany the returned product.
3. Other Exceptions — We do not accept Defective returns on certain select products, depending on manufacturer and market conditions. These items are noted in our system, so when placing an order by phone you will be informed if any items you purchase fall into this category. This information will also appear as a comment on your invoice.
Truck Shipments
Please note that the Consignee is fully responsible for the number of pieces signed for at the time of delivery. Skids must be broken down and cartons counted immediately before signing the driver’s Delivery Receipt. This supplier will deny a short ship claim unless the Delivery Receipt is noted “short” or “damaged” and the number pieces received is specified on the Delivery Receipt. Customer Service should be promptly contacted upon discovery of the shipping problem.
The following Brands do not accept returns through us and must be contacted directly.
American Power
Canon
Canon
Epson
Fellowes
Iiyama
Panasonic
Ricoh
Sharp
Tally
Toshiba
Wilson Jones
Xerox
3M
Damaged Goods
Interior Damage Only
If the exterior package/carton is intact and only the interior product is damaged, contact our Customer Service Departments for an RA number (phone number listed under Merchandise Returns, above).
Exterior Carton Damage by Carrier
If the exterior package/carton is damaged, causing damage to the contents, you MUST keep the original package/carton and then call Customer Service for a claim to be filed. If the original damaged package/carton is not available, there will be NO chance for a credit to be issued to you. See specific Carrier Policies below.
Specific Carrier Policies
FedEx — Damaged in Transit, Non-Delivery, or Denial of Signature Claims
Claims for FedEx shipments damaged in transit, non-delivery, or denial of signature must be made within 15 days of original invoice.
UPS Damaged in Transit Claims
Claims for UPS shipments damaged in transit must be made within 30 days of date of original invoice AND, original shipping carton must be retained.
LTL Damaged in Transit Claims
Claims for LTL shipments damaged in transit must be accompanied by delivery receipt with damages described on receipt and signed by recipient at time of delivery.
Supplier also doesn't accept dated returns such as calendars.