You must notify us within 15 days from the date of your order if you did not receive it.
In order to return merchandise, you must obtain an RMA number from our customer service department.
You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
All returns must be shipped back to the supplier using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by the supplier and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange (from the date it's been delivered to the supplier).
If your package is returned to the supplier marked as "refused", "unclaimed", or "undeliverable", you will be refunded minus shipping and 20% restock. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.
Supplier Polk currently has products available in the following categories: