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ISN will gladly accept any new returned item purchased from ISN stock provided it is in sellable condition. New returns must be returned in their original box or packaging, and must not be shelf worn, deteriorated, torn or otherwise not saleable in its condition or appearance.

There will be no restocking fee if the return is within 90 days from date of purchase.

There will be a 25% restocking fee for returns after 90 days from date of purchase and within one year from date of purchase.

Items more than one year from date of purchase are not returnable.

Repair under Warranty Returns:

ISN will assist our customers with their warranty repairs, provided that the item was either purchased from ISN or is from a manufacturer supplying ISN, by sending them to our choice of warranty/repair centers.

If the item is within warranty, as determined by the manufacturer, then the item will be repaired at no cost and will be returned to the customer at no cost.

If the manufacturer denies warranty repair and the customer wants the item returned, the customer will be responsible for the diagnostic/estimate fees from the repair center, as well as the cost of shipping the item from ISN to the customer. Be advised that the item will likely be returned disassembled.

Out of Warranty but Repairable Returns:

ISN will be happy to help our customers with their repairs by sending them to our choice of warranty/repairs centers. The item will be repaired without obtaining customer authorization provided that the repair charge is less than 50% of the price of new item and under $100.00. Repairs over 50% of the price of a new item or over $100 will require customer approval prior to repairs being performed.

If an estimate is denied by the customer and the customer wants the item returned, the customer will be responsible for all charges from the repair center (diagnostic/estimate fees, shipping, and other charges) as well as the cost of shipping from ISN to the customer. Be advised that the item will likely be returned disassembled.

RMA without RMA number or refused items will be Refunded minus shipping and 25% restock

Note: All returns are for refund only. The return shipping of a product is to be prepaid.