All Sales should be considered final with the following exceptions:
DEFECTIVE: Willow guarantees against manufacture.s defect for a period of 30 days from date of delivery. Should you or your customer receive a manufactures defective product please request an RMA, ship it back at your expense.
INCORRECT ITEM: If Willow has sent you the wrong item, then you should request an RMA, ship it back at your expense and we will exchange it for the correct item and ship it back to you or your customer at our expense.
We try very hard to avoid sending you a defective or wrong item and we realize it cost you or your customer time and money to return a product. However, just as a major retailer such as Wal-mart does not give you gas money when you return a product we cannot absorb the cost of shipping the product back to us, it is effectively a cost of convenience. We will however absorb the cost of resending the exchange back to you.
If you would like the ability to return a product to us due to non-satisfaction or for any other reason, you may purchase a 30-day warranty. The details and availability of a warranty will be available upon check out. Thank you, we appreciate your business!
Note: Items returned are for refund only
Supplier Willow currently has products available in the following categories: