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Limited Warranty & RMA Service Policy

1. Term of Limited Warranty Coverage
Tau warrants the products to be free from defects under normal use and service for the original purchaser. The warranty period starts from the date purchased. All service returns must be received by Tau on or before the warranty expiration date. Customers may return defective products to Tau under Tau\\\\\\\'s warranty coverage defined in section 1-1. However, some manufacturers provide RMA direct service under their own warranty term and condition. Please refer to each product manufacturer for service details.

15% restock for all non defective returns

1-1 Products warranty coverage
a. Intel CPUs - (Boxed/Tray)- Three Months
b. AMD CPUs – (Boxed/Tray)- Six Months
c. Memory Modules-
1) DramMaster- Lifetime Warranty
2) Infineon, Samsung, Micro, Hynix- Three Years
3) Others, Rambus- One Year
d. HDD, Optical Drive, Monitor, Network, Motherboard, Add-on Cards, and other I/O
Devices- One Year
e. Computer Systems(Desktop, Notebook)- One Year
f. Printer, Consumer Product, Scanner- One Month
**(please refer to the manufacturer’s warranty service policy after 30 days of purchase)
g. Printer Toner/Cartridge, Software, Optical/Magnetic Media- No Warranty
h. SuperTalent-
1) Memory Module- Lifetime Warranty
2) Pen Drive- Lifetime Warranty
3) Others- One Year
i. Apple iPOD- One Year Warranty directly from Apple
h. Special Order Products- Three Months
(Special Order Items are not Tau\\\\\\\'s regular stock items and they are specially ordered by the customers’ requests)

1-2 Void of products warranty
a. Products physical damaged due to user abused or improper handling
b. Attempt to repair or rework the product without written consent by Tau.
c. Deface or remove the original manufacture warranty seal or serial number

2. D.O.A. definition and service policy
Dead On Arrival(D.O.A.) is defined as the product defective within 30 days from the date purchased.
There is no D.O.A. service applied for all CPU parts, Special Order parts, Consumer Electronic devices, Apple iPOD and Tape Backup devices. They will be processed as a Standard RMA, and they may request for the manufacturer direct service to the user only. D.O.A. product must return completely with the original accessories, and be received by Tau within 3 business days from the date of RMA number authorized, or it will be processed as a Standard RMA return. D.O.A. returns will be processed for immediate replacement after received and inspected by Tau\\\\\\\'s RMA Service department.

3. Return for Credit Policy
Product returns for Credit must request and be received by Tau within the first 15 days of the date purchased and it is only applied for the original purchaser. Return for Credit products must be in original package and with all accessories. Or the restocking and/or reconditioning charges will be applied.
a. No credit return for all CPU products
b. No credit return for all Apple products
c. No credit return for all Special Order products
d. All Credit returns must be received by Tau within 3 business days from the date of RMA number issued.
e. A full credit (except CPUs, memory modules) will be issued for the un-open and re-sellable condition products. And Tau must receive the returns within 7 days of Tau\\\\\\\'s invoice date.
f. All memory modules return for credit must be requested and received within 7 days of Tau\\\\\\\'s invoice date. And the credit returns will base on the current market value or the invoice price whichever is lower.
g. Other credit returns will base on the current market value or the invoice price with 15% restocking charge applied; whichever is lower.
h. Full Credit or other action will be made if there is shipping error by Tau. Customers must report all shipping errors within 48 hours of shipment received. Credit will be available for the customer\\\\\\\'s future purchase after the returns had been verified and processed by our Accounting department.

4. RMA Return and Warranty Service Procedure
All service returns must first obtain a valid Tau RMA number before sending for service. A RMA number is valid for 15 days from the date of RMA number issued. Service items must be received by Tau with the valid RMA number and within warranty period stated as Section 1-1.

Steps of Return process
a. Complete an RMA request. An RMA number will be issued for your return within 48 business hours if there is no question regarding your request.
b. Follow the instruction below to send your service returns to Ma Labs RMA Service Department.
• Enclose one copy of Ma Labs RMA Request Form with the valid RMA number.
• Mark the RMA number in bold print on the outside of RMA return boxes.
• Remove all customer’s labels and marking on the products completely or an additional handling charge will be applied.
• You need to send manual, cables or accessories with the return products.
• Properly pack and ship your return products, and pay all freight for the returns. Tau will not be responsible for any package damaged in shipping from customers. Any damage caused by the improper packing will result to void the warranty of products.
• Customer must prepay the freight of returns. Any RMA package return with C.O.D. or invalid RMA number will be rejected.

Repair and Replacement process
It is Tau\\\\\\\'s sole decision to repair or replace the defective products for customers. Tau will first obtain the customer approval for the parts substitution if necessary. Tau reserves the right to substitute an equivalent product if the service products are not able to be repaired or not available for replacement.

Service Status check out
Tau reserves the right to modify this Limited Warranty and RMA Service Policy as necessary without prior written notice at anytime.