Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials, or workmanship, Please fill out an RMA request to have your order returned. Manufacturers may change the look of a product at any time. A 15% restocking fee will be charged for all non-defective returns. Shipping to and from, plus restock, is also charged for undeliverable or refused packages. Shipping must be prepaid to the supplier. Supplier will issue call tags on some situations, but that is done per their discretion. The supplier may cancel an RMA request if enough notes are not provided. They need details of the damage or defectiveness of the products being returned. Please provide as much detail as possible for returns.
**For non-defective returns: You will need to return for a refund minus shipping and restock.**
All returns are for credit only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
Please Note: Leather goods are only eligible for return within 10 days of receipt. Any requests that come through after that may be decined.
**Please note: any additional fees from UPS (ie refused packages, returns without an RMA, undeliverable packages, etc) will be deducted from the refund to our member.
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