If you are not happy after initial inspection with quality, materials, or workmanship, Please fill out an RMA request to have your order returned. Manufacturers may change the look of a product at any time. To receive credit the product must be in the original wrapper and UN-USED. If evaluation finds product has been used we will not be able to credit because we will not be able to re-stock the item. A 25% restocking fee will be charged for all non-defective returns. Shipping to and from, plus restock, is also charged for undeliverable or refused packages. Shipping must be prepaid to the supplier. Supplier will issue call tags on some situations, but that is done per their discretion. The supplier may cancel an RMA request if enough notes are not provided. They need details of the damage or defectiveness of the products being returned. Please provide as much detail as possible for returns.
Carrier Loss, Damage/Pilferage
1. Claims for lost shipment, or damage must be reported to Doba's Customer Service within 15 days of delivery/expected delivery date. Packing materials should be saved. Carriers may require on-site inspection before the product can be returned.
Mis-shipments, mis-billings, and shortages:
1. Shortages, mis-shipments and mis-billings must be reported to Doba's Customer Service within 15 days of delivery date/expected delivery date.
2. Mis-shipments are credited in full upon notification. Any incorrect product shipments will be temporarily invoiced for inventory purposes until the item is returned and credited. This credit will offset the invoice amount. Contact your customer to return the incorrect product.
3. Replacement product must be ordered again as a new order with a new order number Freight and handling charges will apply on the new order.
4. If orders are duplicated or excess merchandise is shipped, you must contact Doba's Customer Service and request an RMA#. Your customer should then be contacted and the second order should be refused or the excess merchandise returned, before credit will be given.
5. If it is proven that Hudson has made the error, a Returns Authorization Tag may be sent for your customer to return the product freight free. When the merchandise is returned, full credit will be given. Your help in contacting your customer to return product shipped in error helps to keep Hudson prices low and competitive.
Supplier Morpheus currently has products available in the following categories: