Returns:
If you have purchased a Misty Mate product, you are granted a ten (10) business day period from the date of purchase to initiate contact with Misty Mate, Inc. in regards to a return. Please contact Doba as soon as possible to obtain a RMA number, if applicable. Refunds will only be issued if a RMA number has been obtained. The product you wish to return must be in Resalable Condition in order to receive a full refund. Resalable Condition is defined upon the following terms:
Product must be cleaned thoroughly. Product must be completely dried from any water or usage prior to return shipping. Product must include all of the original parts and accessories that were originally included. Product must not be altered, serviced, upgraded or expanded from its original form. Product must not be damaged by operating outside guidelines for which it was designed and intended by Misty Mate. Product must not be damaged caused by accident, misuse, stress, negligence, fire, water damage or other external causes. Product must not be modified to significantly alter its functionality or capability. Any and all original Misty Mate logos and trademarks must be on the product.
Misty Mate retains the right to determine whether the returned product meets the Resalable Condition standards as stated above. IF THE RETURNED PRODUCT DOES NOT MEET THE RESALABLE CONDITION STANDARDS, IT MAY RESULT IN REFUSAL TO YOUR REFUND REQUEST. Misty Mate will issue a refund based only on the original price and payment method in which the order was placed.
Note: All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
Exchanges:
If you have purchased a Misty Mate product from MistyMate.com or from a Misty Mate Customer Service Representative, you are granted a ten (10) business day period from the date of purchase to initiate contact with Doba. in regards to an exchange. If your exchange results in a partial refund, it will only be issued if a RMA number has been obtained from Misty Mate, Inc. The product you wish to return must be in Resalable Condition in order to be eligible for an exchange and/or partial refund. Resalable Condition is defined upon the following terms:
Product must be cleaned thoroughly. Product must be completely dried from any water or usage prior to return shipping. Product must include all of the original parts and accessories that were originally included. Product must not be altered, serviced, upgraded or expanded from its original form. Product must not be damaged by operating outside guidelines for which it was designed and intended by Misty Mate. Product must not be damaged caused by accident, misuse, stress, negligence, fire, water damage or other external causes. Product must not be modified to significantly alter its functionality or capability. Any and all original Misty Mate logos and trademarks must be on the product.
Misty Mate retains the right to determine whether the returned product meets the Resalable Condition standards as stated above. IF THE RETURNED PRODUCT DOES NOT MEET THE RESALABLE CONDITION STANDARDS, IT MAY RESULT IN REFUSAL TO YOUR EXCHANGE AND/OR PARTIAL REFUND REQUEST. Misty Mate will apply a credit for your exchange based only on the original price you paid for the product. Any additional payments will be applied to the original payment method in which the order was placed.