Zhengbu ebike
Shipping Origin:United States
Freight Strategy:Free Shipping & Variable Shipping
- Return & refund application needs to be filed within 30 days from the delivery date.
- We support order cancellation before shipping.
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We can offer warranties to retailers in 7 days after the purchase of goods.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact [email protected] or contact the supplier through their Doba account with the order "Contact Message" option for a solution.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
Returns and refunds are not accepted, and buyers need to make claims to the transport company by themselves.
Returned to sender(except case: wrong shipping address left on orders)
Returns not accepted
Delivered but not received
Buyers need to make claims to the transport company by themselves.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), he/she may contact [email protected] or contact the supplier through their Doba account using the order "Contact Message" option. This must be done within 5 business days of the delivery day. The buyer must provide evidence to prove the problem (pictures of broken products and a package outer box with a shipping label on it). The supplier may refuse the refund application if the buyer fails to provide compelling evidence as quickly as possible.
