The shipping process begins once the retailer places and funds the order with Doba. All orders will be sent to the supplier within 24 hours (one business day). Once the order has been funded, the status goes to “Awaiting Supplier Acceptance.” After the order receives a tracking number, the status will move to “Shipped.” Whenever the status changes from the moment the order is funded to when it is moved to Completed status, you will receive an email notifying you of the change in status to the email address on file.
When you have been given the order tracking number, you can enter it in Google search. You may also go to the carrier’s website whether it be UPS or FedEx, website and enter in the tracking number there to see the status of your order. After you have gotten the tracking number Doba is not notified of the status of the order.
If you or your customer are having questions or concerns for the order status you can reach out to us at firstname.lastname@example.org and we can reach out to the supplier.
Payment Pending: Order is awaiting payment from the Retailer.
Funded: Payment for Order has been received.
Awaiting Supplier Acceptance: The Supplier is notified, and the Order will be sent.
Shipped: The order has been shipped and Tracking Number has been entered.
Completed: The payment for Order has gone through.
Canceled: Order was canceled by the Supplier. Possible reasons:
Once the order has been funded, only the Supplier can cancel the order.
All Doba suppliers ship using a white label, which means no information is on the package/item except for the customers. We do not offer a custom shipping lable option for our retailers at this time.
Doba's suppliers currnelty only ship within the lower 48 continental United States. We do not have an option to ship world wide at the moment.
We apologize for the inconvenience.
Does this information solve your problem?
For any further help, please feel free to contact us.