The shipping process begins once the retailer places and funds the order with Doba. All orders will be sent to the supplier within 24 hours (one business day). Once the order has been funded, the status goes to “Awaiting Supplier Acceptance.” After the order receives a tracking number, the status will move to “Shipped.” Whenever the status changes from the moment the order is funded to when it is moved to Completed status, you will receive an email notifying you of the change in status to the email address on file.

When you have been given the order tracking number, you can enter it in Google search. You may also go to the carrier’s website whether it be UPS or FedEx, website and enter in the tracking number there to see the status of your order. After you have gotten the tracking number Doba is not notified of the status of the order. 

If you or your customer are having questions or concerns for the order status you can reach out to us at support@doba.com and we can reach out to the supplier.

Glossary:

Payment Pending: Order is awaiting payment from the Retailer.

Funded: Payment for Order has been received.

Awaiting Supplier Acceptance: The Supplier is notified, and the Order will be sent.

Shipped: The order has been shipped and Tracking Number has been entered.

Completed: The payment for Order has gone through. 

Canceled: Order was canceled by the Supplier. Possible reasons:

• Item is:
  • out-of-stock
  • discontinued
• Supplier is set up on Fill or Kill (meaning they will cancel the entire Order if they cannot fill all Items)
• Customer Request

Once the order has been funded, only the Supplier can cancel the order.