United States(the 50 States): excluding Alaska, Hawaii
Free Shipping
3-9 Days
DHL
United States(the 50 States): excluding Alaska, Hawaii
Free Shipping
3-9 Days
FedEx - Ground delivery
United States(the 50 States): excluding Alaska, Hawaii
Within 5 kg, the shipping rate is US$ 10.53. For every additional 1 kg the the shipping rate is US$ 2.11
3-7 Days
Important Notice
1.For after-sales issues, retailers should file a return & refund application within 30 days from the delivery day.
2.We support order cancellation before shipping.
3.We don’t accept non-defective remorse returns.
4.We don't offer warranties to retailers.
Service Policy for Other Refund Reasons
1.Logistic Issues
Delayed in transit/No tracking info.
Sometimes there is a delay in the logistics update, please wait patiently for a few days, generally it will not exceed 3-4 days (during the shopping season may be longer).
Destroyed in transit
If you received the wrong package or found any item to be defective or damaged, please take some pictures and contact us immediately to evaluate and solve the issue.
Returned to sender
If you reject the package or the package is returned for other reasons, please let us know in time and we will refund you or resend it.
Delivered but not received
Please look for it near the delivery destination, and then ask your family or neighbors if they have taken the package. If not found, please contact the carrier soon. If still not found, please contact us.
2.Quality Issues
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as
described(size/color/style), Wrong item received, Missing
Item/accessories
If you encounter the above problems, please take some pictures and contact us.
Refunds
Refunds will be processed within 3 days after we receive your package.