Delayed in transit/No tracking info.
For delays in tracking updating, the customer needs to contact the shipping carrier. If shipping carrier is unable to find the package for delivery, then notify the supplier.
Destroyed in transit
Notify the supplier if tracking indicates the order was damaged in transit.
Returned to sender(except case: wrong shipping address left on orders)
Once tracking shows the order returned to the supplier the order will be refunded minus a 15% restocking fee. Original shipping is non-refundable.
Delivered but not received
The customer is to reach out to the shipping carrier. If a lost claim is filed with the shipping carrier then the customer would notify the supplier.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
- All sales are final. An RMA will only be accepted if the item is mis-shipped or damaged.
All RMAs will be for a refund. Exchanges must be placed as a new order. A 15% restocking fee will apply for all refused/returned orders. . A return label will be provided if determined damaged/defective/mis-shipped. Additional details, photos, etc. may be requested.