US ADO A26+ 12.5AH Non-foldable Electric Bike

If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact [email protected] or contact us through Doba account with Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

If the order is damaged in transit, i.e. tracking showing damage occurred during transit,When the courier delivers the package, if the outer packaging is obviously damaged, please ask the buyer to refuse to sign for it. If the buyer signs for the package, it is assumed that there is no problem with the package. If the package is found to be damaged in the case of contactless delivery, please take a picture of the package before unpacking (the damaged part must be clear, and the photo must clearly show the express information), and then take a picture of the product and send it back after unpacking. the buyer can request refund with the screenshot of tracking as a proof.

If tracking shows the order returned to sender, the buyer can request a full refund or a redelivery.

If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact [email protected] or contact us through the Doba account with Contact Message.

1. Appearance problems such as slight scratches or body scratches are not product quality problems. If buyers mind, please place an order with caution. If the buyer does not use the product after receiving the product and applies for a return, it will be processed as a no-reason return. 2. ADO electric bicycles do not provide road permits. Please place your order carefully. After receiving the goods, if the goods are not used, such as applying for return, there will be no reason to return. 3. Within 7 days from the date of delivery from the warehouse, if the bicycle has no trace of use and does not affect the second sale, it can be returned for no reason; if it is overdue or has traces of use detected by the seller's agent, no reason to return or exchange is not supported. .In the case of no reason to return, the buyer needs to pay the relevant fee for each item. Before returning the goods without any reason, the buyer must provide photos (6-sided photos of the packaging and 6-sided photos of the product) as required by the seller in advance, and the seller will evaluate whether the return standard is met, that is, the seller's notification shall prevail. In this case, the seller needs to pay the freight for the first shipment, and the specific amount is subject to the seller's invoice. 4. If the product itself has serious quality problems (such as battery, motor and other problems that cause the product to not be used normally), the buyer does not accept the delivery of accessories, and the buyer must provide photos or photos within 5 working days after the receipt is signed. The video proves that after the seller's consent, the buyer agrees to 100% return the goods for a refund, and the seller arranges for pick-up. If the seller reissues spare parts to the buyer for free due to product quality problems, the buyer is deemed to have accepted the seller's after-sales service plan, and returns are no longer allowed.