Electric bicycle MK011 26 inch electric mountain bike road bike 10.4ah 350W

If there is no update of the tracking info for more than 10 business days (from the time shipping label created in the logistics website): The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

If the order is damaged in transit, with valid proof provided. The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement. Valid Proof: screenshot of damaged indication on logistic website

For orders returned to the warehouse: 1) If the goods are rejected and returned to the warehouse, the customer shall bear the logistics costs and depreciation costs of the products. 2) If it is returned for logistics reasons, we will arrange to send it back or refund it to the customer.

If the order shows delivered on logistic website but not received: 1) If the delivered address is different from the shipping address left on the order and confirmed by the carrier it was delivered to the wrong address, the order will be fully refunded or replaced within 3 business days. 2) If the delivered address is the same as the shipping address left on orders, and suppliers will only provide proof of delivery, the refund request will be denied.

1) If the goods received are not in conformity with the goods ordered, we will arrange to send them back. 2) If the received goods are defective, we will compensate the customer, or we will give the customer a discount on the next order. 3) If the received goods are short of spare parts, we will arrange to send them to the customer.