1.For after-sales issues, retailers should file a return & refund application within 30 days from the delivery day.
2.We support order cancellation before shipping.
3.We don't accept non-defective remorse returns.
4.We can offer warranties to retailers within 30 days.
Service Policy for Other Refund Reasons
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact [email protected]
or contact us through Doba account with Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof.
Returned to sender
If tracking shows the order returned to sender, the buyer can request a full refund or a redelivery.
Delivered but not received
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact [email protected]
or contact us through the Doba account with Contact Message.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described(size/color/style), Wrong item received, Missing Item/accessories
If the buyer receive damaged item ,please provide photo and the communicate email and refund screenshot to us,then will make compensation
when the buyer received the package and find product have quality issues,he/she can provide the ptoto let us check it first ,we can send replacement or make some compensation(we can not accept return damaged item(we can send replacement for damaged part) ,if there is missed part(we can send missed part) or the buyer do not like it and want to return ,we also can not accept it ,if the buyer insist return item ,they need to make sure it arrived in good condition ,we will not provide RETURN LABLE ,when we receive the item in good condition ,we will refund part of the payment ).
Refunds will be processed within 10 days after we receive your package.