To create a great trading environment and improve the services of Doba.com, DOBA hereby issue the general policy to return and refund behavior. This Policy applies to all users on Doba.com.

Accept:

Doba.com reserves the right to update the rules when necessary, and the updated version will be published on Doba.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Doba.com immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by DOBA.com.
If the suppliers publish their own Return & Refund Policy on the product introduction page in advance (includes but is not limited to the warranty time, return without reason rules, not returnable items, and other standards), their own policy shall prevail in case of conflict with this policy.
For after-sales issues, buyers should file a return & refund application within 30 days from the delivery day. The supplier reserves the right that not to provide any after-sales service for issues that are received after 30 days since delivery.
Once the buyer submits the after-sales application, he/she needs to provide evidence (as the clause said below) to the supplier or Doba.com. If the buyer cannot provide compelling evidence in time, the supplier and Doba.com have the right to reject the refund or return the application.
All items must be returned in good condition with original box/packaging, including manufacturer tags, parts, and accessories.
Whether the evidence is compelling or not will ultimately be determined by DOBA.com.

Under Various Circumstances:

1. Not shipped after processing time

The buyer has the right to apply for a full refund for the order that was not shipped out beyond the processing time (subject to the estimated processing time displayed on the order page).

Starting from April 28th, 2022, Doba.com will update the Return & Refund Policy. The updated clauses are listed below:

2. Wrong receipt information

• If the buyer fills in wrong receipt information, the buyer should contact [email protected] or contact the supplier through the Doba account with Contact Message in time to confirm whether the goods have been shipped out.
• If the supplier has not shipped it, the buyer may update the supplier with the correct information.
• If the goods have already been shipped out, the buyer needs to contact the logistics company for re-distribute.
• If the supplier agrees to the refund application, the buyer must send back the product at his/her own expense and upload the return tracking info in time. After the supplier receives the returned items without any damage, a portion of the order amount will be deducted as the repacking & restocking fee.
• If the goods cannot be redistributed or returned, the buyer shall bear the corresponding losses.

Note: the supplier has the right to reject the refund application under this circumstance.

3. Non-Defective Products

If the buyer applies for a return and refund for non-defective products and the supplier agrees to the buyer's refund application, the buyer must send back the product at his/her own expense and upload the return tracking info in time. After the supplier receives the returned items without any damage, a portion of the order amount will be deducted as the repacking & restocking fee. Note: the supplier has the right to reject the refund application under this circumstance.

4. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), he/she shall contact [email protected] or contact the supplier through Doba account with Contact Message for settlement within 5 business days since the delivery day, and provide evidence to prove the problem (pictures of broken products and package outer box with a shipping label on it). The supplier may refuse the refund application if the buyer fails to provide compelling evidence in time.

For any problem raised in the process of using the product, the buyer shall contact [email protected] or contact the supplier through Doba account with Contact Message for settlement within 30 days after the delivery day, and provide relevant pictures or videos as evidence. If the feedback time is more than 30 days from the delivered time, or the buyer provides insufficient evidence, the supplier or Doba.com may refuse the refund application if the buyer fails to provide compelling evidence in time.

If the supplier agrees to refund, the buyer shall return the goods in time and upload the tracking number. The supplier will refund in full upon receipt.

If the buyer agrees to resend, the buyer shall return and upload the tracking number in time. The supplier will reship the product upon receipt. If both parties failed to reach an agreement, the buyer shall contact DOBA.com and provide relevant evidence (picture or video of the problem goods). Once the evidence is verified, DOBA.com will proactively assist the buyer to get a corresponding refund.

5. Logistics issues

5.1 Invalid tracking information
If DOBA.com verifies the tracking number is wrong, and the supplier fails to provide the correct one in time, DOBA.com will proactively assist the buyer to get a full refund.

5.2 Untimely tracking info updates
If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact [email protected] or contact the supplier through Doba account with Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

5.3 Package not received
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact [email protected] or contact the supplier through the Doba account with Contact Message.

6. Others

When encounter holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact [email protected] or contact the supplier through Doba account with Contact Message to solve the goods or logistic issues.

For any issue received, Doba.com will make a judgment based on the facts. The maximum judging time is two weeks after Doba.com intervened.