This version was updated on Sep 19, 2025 00:41:41 (PST) and became effective from  Sep 25, 2025 00:41:41 (PST).

1. Service Definition
The "Non-defective Remorse Return & Refund Service" is a value-added, paid protection service provided by the Doba for its Retailer clients, applicable when end consumers initiate a no-reason return according to e-commerce platform/independent site rules and/or relevant legal requirements.
When Retailers opt for this service and pay the associated fee while placing an order on Doba.com, if the conditions for compensation are met, Doba will provide reimbursement to the Retailer clients in accordance with these rules. This service aims to help Retailers reduce operational costs arising from no-reason returns and to enhance after-sales service capabilities as well as the shopping experience of end consumers.

2. Applicable Circumstances
- Returns initiated by consumers for personal reasons, such as not liking or no longer wanting the item.
- Returns due to the product's color, size, material, or other attributes not meeting the consumer's expectations.

3. Fee Structure and Compensation Guidelines
Service Charge: 5% of the value of the product ordered.
Compensation Eligibility: Qualified cases may receive a refund of 50% of the actual amount paid for the product.
Coverage Limit: Applicable to product sales amounts of $250.00 or less.
Exclusions: Shipping fees, taxes, and payment processing charges are not covered by the compensation.
Service Purchase Limit: Retailers may purchase the Non-defective Remorse Return & Refund service only for products from suppliers whose after-sales policy does not support the Non-defective Remorse Return & Refund service.

4. Compensation Limit
4.1 After the returned product is received and signed at the Doba warehouse, Doba will issue a claim for 50% of the actual paid product amount (excluding shipping costs, tax, payment fees, etc.).The ownership of the goods shall belong to Doba from the date of signature upon receipt.
4.2 In Cases of Consumer Retention of Product (Partial Refunds):
If the Retailer offers a discount or partial refund to let the end consumer keep the product, the claim amount is determined by the following rules:
a. If an order initially yielded a profit (Store Product Sales Amount > Doba Paid Product Amount) but incurred a loss following a consumer refund, where (Store Product Sales Amount - Store Product Refund Amount) < Doba Paid Product Amount, the claimable compensation will be calculated as 50% of the loss incurred. The compensation amount is determined by the formula: 50% * (Store Product Refund Amount + Doba Paid Product Amount - Store Product Sales Amount).
b. If an order was unprofitable prior to issuing a consumer refund (Store Product Sales Amount < Doba Paid Product Amount), the claimable compensation will be 50% of the amount refunded to the consumer.
c. If an order retains profitability after a refund to the consumer, indicated by (Store Product Sales Amount - Store Product Refund Amount) > Doba Paid Product Amount, the order does not qualify for a claim. Consequently, a claim request cannot be submitted for such orders.
4.3 Doba has the right to verify the sales amount, refund amount, etc. submitted by the Retailer， and may require the Retailer to provide back - end data, transaction records, etc. from the third-party platform as evidence. Regarding the situation of a loss on an order itself, Doba has the right to determine whether it is a genuine loss. The Retailer shall not fabricate costs or manipulate prices to defraud compensation.

5. Compensation Rules
5.1 Claim Period
A claim must be submitted within 30 calendar days from the date of order delivery. Claims submitted after this period will not be eligible for compensation.
5.2 Required Documents for Compensation Claims
- Photos of the entire product: The product must be undamaged, unused or unopened, and in its original packaging.
- Photos of external packaging: These should clearly show the shipping label or the intact packaging, ensuring that the returned product matches the original order information.
- Screenshots of communication records between the Retailer and the end consumer.
- Return proof provided by the end consumer, such as the logistics return tracking number and shipping trajectory.
- Screenshots of the refund records of the Retailer on the e-commerce platform/independent site.
- In the event that Section 4.2 of this Policy applies, where the consumer retains the product and receives a partial refund, it is required to submit with the application a screenshot of the original e-commerce sales order, which must clearly show the total amount of the order.
5.3 The Doba platform has the right to verify relevant data such as the sales amount and refund amount submitted by the Retailer, and has the right to reject unreasonable or false data - based claims. The Retailer shall ensure the authenticity and accuracy of the data submitted.

6. Claim Rules
6.1 Retailer Claim Process:
Retailers must file a claim within the designated claim period and provide all necessary documentation.
The return shipment tracking number must be submitted within 15 calendar days after agreeing to the return.
The documentation provided must be authentic, valid, and correspond with the order information.
6.2 Doba Review Process:
Should the review materials be found incomplete, Doba may request that the Retailer provide additional documentation.
In cases where submitted information is inconsistent with the order details or if fraudulent activity is detected, Doba retains the right to deny the claim.
Doba also reserves the right to reject compensation if the returned product does not correspond with the original order or if it has been damaged.
6.3 End Consumer Return Requirements:
Once a claim is approved, the items to be returned must be in their original packaging, complete with all accessories, matching the original order, and free from damage.
The items must be returned to the warehouse address specified by Doba, and the tracking information for the return shipment must be provided.
6.4 Timing of Compensation:
Upon approval of the claim and receipt of the returned package, Doba will issue compensation within 5 business days.

7. Exclusions from Compensation
Compensation will not be provided under the following circumstances:
- If the Retailer or end consumer has engaged in fraudulent or malicious activities to falsely claim compensation.
- If a return is due to incorrect delivery information provided by the Retailer or the consumer.
- If the sales amount of the goods exceeds $250 (this limit is subject to change according to Doba's policies).
- If there are delivery disruptions due to force majeure events such as earthquakes, hurricanes, fires, etc.

8. The Retailer confirms that, when using these Policy, it has fully read, understood and agreed to comply with all rules, policies, terms and agreements of the Doba Platform (including but not limited to their updated versions). The aforesaid agreements constitute an integral part of these Rules. If the Retailer fails to comply with the aforesaid rules, policies, terms or agreements, Doba shall have the right to unilaterally suspend or terminate the content under these Rules. In the absence of provisions in this Agreement, the aforesaid rules, policies, terms or agreements shall prevail.

9. The Doba Platform shall have the right to conduct data monitoring and risk assessment on the Retailer's claim behavior, and may suspend or terminate the Retailer's service eligibility if any abnormality is found. Except for the compensation scenarios explicitly specified in these Rules, the Doba Platform shall have the right to refuse compensation based on actual circumstances, including but not limited to abnormal operations of the Retailer, system malfunctions, policy adjustments and other circumstances that may cause losses to the Doba Platform. Meanwhile, in other circumstances where the Doba Platform deems that compensation is not applicable, as well as when the Retailer violates the platform rules, operating specifications or has any improper conduct, the Doba Platform shall have the right to refuse compensation and shall not bear any liability.

10. This Service does not constitute any warranty by the Doba Platform for the Retailer's business results, and the Retailer shall bear the business risks on its own. The Doba Platform shall have the right to adjust the service content, processes and standards based on actual operating conditions, and the Retailer shall not refuse or claim compensation on any grounds. With respect to disputes between the Retailer and end consumers, the Doba Platform shall only bear limited liability within the scope of this Service, and other liabilities shall be resolved by the Retailer on its own.

11. If the Retailer intentionally arbitrages or causes losses to the Doba Platform through improper means (including but not limited to fabricating transactions, abusing platform subsidies, exploiting system vulnerabilities, etc.), the Doba Platform shall have the right to recover all Compensation or subsidies previously issued to the Retailer and require the Retailer to compensate for all losses (including direct economic losses and indirect losses such as rights protection costs and attorney fees); if the Retailer refuses to perform such obligations, the Doba Platform may suspend or terminate its service and shall have the right to further pursue recovery through reasonable means.

12.  The Retailer has the obligation to pay attention to platform announcements at all times, and the Platform shall not bear any liability arising from the Retailer's failure to timely become aware of rule changes.

13. Doba retains ultimate authority over the interpretation of this Policy. Doba holds the right to modify and discontinue the Policy at its discretion. The enforcement of related rights and interests will be governed by the most recent articles as announced by Doba.The Retailer shall promptly review any changes to the rules. Continued use of the Service shall constitute acceptance of the modified terms.