If there is no tracking update for more than 5 business days after the sales order is shipped out from the warehouse, the Buyer may submit a claim via Buyer Protection Management (Claim) if the order has purchased Logistics Protection Service, and/or open an RMA request via Marketplace RMA. Required proof may include (but is not limited to): carrier tracking screenshots, end-customer communication records, and refund proof (if applicable). Unredacted documents may be required. Claims are reviewed by the platform. Normally, the platform will accept a claim within 3 business days and complete the review in about 10 business days after receiving complete documents. Approved compensation (if any) will be credited to the Buyer's account balance. Notes/Exclusions (subject to platform rules): force majeure events; incorrect consignee/shipping information provided by Buyer/end customer; business address failed delivery due to no one available to sign; third-party/alternate signature is treated as delivered in some cases.

If the shipment is damaged/lost/returned during transit, the Buyer must follow Marketplace RMA guidelines and/or submit a claim under Logistics Protection Service (if purchased) through Buyer Protection Management. The Buyer should provide valid proof as requested by the platform, such as: photos/videos of the damage, carrier tracking records, end-customer communication records, and refund proof (if applicable). Unredacted documents may be required. The platform will review the case and determine the resolution/compensation based on the Marketplace RMA rules and the protection-service rules. Approved compensation (if any) will be credited to the Buyer's account balance. Claim processing follows the platform review timeline (generally accepted within 3 business days; normally completed in about 10 business days after complete documents are received). Notes/Exclusions (subject to platform rules): if the supplier voluntarily covers the loss, the platform may not provide compensation; third-party/alternate signature may be treated as delivered; claims caused by incorrect consignee information or force majeure may be excluded.

If tracking shows RTS and it is not caused by incorrect/invalid consignee information provided by the Buyer/end customer, the Buyer may open an RMA request via the Marketplace RMA page. If Logistics Protection Service was purchased, the Buyer may also submit a claim through Buyer Protection Management. Outcome (refund/partial refund/reshipment) is subject to Marketplace RMA rules, Seller's return rules, and platform review/arbitration based on submitted evidence. Buyer should provide end-customer feedback evidence and any documents requested by the Seller/platform. Key rule: if the Seller does not process a refund-type RMA within 7 calendar days, the system may automatically approve the refund request. Exclusions may apply (e.g., business address failed delivery due to no one available to sign, force majeure), per platform rules.

If tracking shows "Delivered" but the end customer claims the package was not received, the Buyer must open an RMA request and/or submit a claim under Logistics Protection Service (if purchased) through Buyer Protection Management, and provide required supporting documents (e.g., tracking details, proof-of-delivery when available, end-customer communication records, and refund proof if applicable). Unredacted documents may be required. The platform will review and determine the resolution/compensation based on Marketplace RMA rules and protection-service rules. Approved compensation (if any) will be credited to the Buyer's account balance. Notes/Exclusions (subject to platform rules): if the package was signed by an alternate person (third-party signature), it may be treated as successfully delivered and may not be eligible for compensation; claims caused by incorrect consignee information or force majeure may be excluded.

All after-sales requests must follow Marketplace RMA guidelines. The Buyer should submit an RMA request via the Marketplace RMA page and provide valid proof (photos/videos, end-customer feedback evidence, and any additional documents requested by the Seller/platform). Shipped Items: For quality or other issues, the Buyer can request a refund or reshipment within 7 days after the end customer has received the item. If reshipment is approved, the reshipment fee will be borne by the Seller. Warranty: Beginning from the date of delivery, purchased products include a 3-month warranty. In the event of manufacturing defects, the Buyer can request a refund, partial reshipment, or full reshipment within the warranty period, subject to the Marketplace RMA process and platform review.