1.Returns will not be entertained for any reason after 30 days. Any return or refund request initiated beyond this period is ineligible.

If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website): 1) The order will full refund within 3 business days since order refund requested. 2) The order will re-delivery within 3-5 business days as retailer's requests. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

If the order is damaged in transit, with valid proof provided. 1) Order will full refund within 3 business days since order refund requested. 2) Order will re-delivery within 3-5 business days as retailer's requests. Valid Proof: screenshot of damaged indication on logistic website

If tracking shows the order returned to supplier's warehouse: 1) Order will full refund within 3 business days after the returned product being delivered. 2) Order will re-delivery within 3-5 business days after the returned product being delivered.

If the order shows delivered on logistic website but not received: 1) If the delivered address is different from the shipping address left on orders, and checked wrongly address the carrier delivered, the order will full refund within 3 business days/re-delivery within 5 business days as retailer's request. 2) If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.

Supplier After-Sales Service Policy (B2B Dropshipping) 1. Non-Defective Returns ("Remorse Returns") 1.1 Applicability: This policy applies to return, exchange, or refund requests arising from customer subjective reasons (e.g., "did not like," "changed mind," "found a better price") or seller operational errors (e.g., incorrect listing information, over-promising, customer service misguidance). 1.2 Limitations & Conditions: (1) Return Authorization Required: All non-defective returns must receive prior written authorization from us (via email or official platform message). Returns received without authorization may be refused or disregarded. (2) Return Timeframe: Requests for non-defective returns must be initiated within 30 days of the end customer's delivery date. We reserve the right to refuse any return request initiated beyond 30 days for any reason. (3) Product Condition: Returned items must be in new, unused, uninstalled condition, in the original packaging with all tags, labels, and accessories intact. We reserve the right to reject returns or apply a restocking fee for any item not meeting these criteria. (4) Cost Responsibility: The seller is solely responsible for all costs associated with non-defective returns, including but not limited to inbound/outbound shipping, handling fees, restocking fees, and product value depreciation. We may deduct such costs from pending settlements. (5) Return Address & Carrier: Returns must be shipped using our designated carrier to our specified return warehouse address. Returns sent to any other address will be considered invalid, and the original sale will stand for settlement purposes. 2. Defective Returns (Damaged, Incorrect, or Missing Items) 2.1 Covered Defect Types: We accept responsibility for returns, exchanges, or compensation resulting from the following verified faults on our part: (1) Damaged/Broken: Product arrived to the end customer with shipping-induced breakage, cracks, or severe deformation. (2) Quality Defects: Product has non-user-induced functional failure, part malfunction, or material degradation (e.g., peeling, cracking). (3) Material Description Mismatch: Product materially differs in key attributes (core functionality, primary material, main structural dimensions) from the product specifications jointly confirmed or the order details. (4) Incorrect Item Shipped: The shipped product brand, model, or type is completely different from what was ordered. (5) Missing Item/Accessories: The entire product is missing, or necessary installation/usage accessories are missing (standard fasteners like screws excluded). 2.2 Limitations & Conditions (Key Protections for Supplier): (1) Burden of Proof: The seller must provide clear, valid evidence (e.g., unboxing video, multi-angle photos, demonstration video) within 48 hours of receiving the end customer's complaint to prove the issue existed prior to or during shipping. Claims with insufficient evidence or submitted after the deadline may be denied. (2) Minor Imperfections Excluded: Stains, minor scratches, slight seams not affecting use, minor printing deviations, and acceptable color variations (against our physical sample or provided color swatch) are not considered defects. No return or exchange will be accepted for these reasons. (3) Strict Definition of "Not as Described": * Color and style are judged against our provided physical sample or official image gallery. Display differences or subjective perception do not constitute a mismatch. * Dimensions allow for standard industry tolerances (e.g., ±1% or ±2mm). * If a "mismatch" originates from the seller's own erroneous or misrepresented product description, responsibility lies with the seller. (4) Resolution Discretion: For verified defects that are our responsibility, we reserve the right to choose the remedy among replacement part shipment, product exchange, or refund, opting for the most efficient and cost-effective solution. (5) Cost Responsibility: * For verified defects, we will cover the shipping cost for replacement items. * Important Notice on Shipping Costs: If a return is initiated while the outbound shipment is still in transit (i.e., before final delivery), all related shipping and return handling costs shall be borne by the seller. * Return shipping and handling costs for authorized defective returns (post-delivery) will be covered by us, provided our designated carrier and a valid Return Authorization Number are used. * If additional losses are incurred due to the seller's improper handling (e.g., failing to guide the customer on evidence collection, escalating disputes unnecessarily), the seller bears responsibility for such amplified losses. * Timeframe for Defective Claims: All claims for defective items must be reported and authorized for return within 30 days of the end customer's delivery date. We reserve the right to reject any defective return request initiated beyond this period.