C
Comfortable Home
Shipping Origin:N/A
Freight Strategy:N/A
- Return & refund application needs to be filed within 30 days from the delivered date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you do not need to return them.
- We don't offer warranties to retailers.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website):
1) The order will full refund within 3 business days since order refund requested.
2) The order will re-delivery within 3-5 business days as retailer's requests.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the goods ordered have quality problems (packaging is intact, damaged items, excluding logistics damage) can return refunds, need to provide video evidence of unpacking, do not support no reason to return or refuse to return goods received orders
Returned to sender(except case: wrong shipping address left on orders)
If the goods ordered have quality problems (packaging is intact, damaged items, excluding logistics damage) can return refunds, need to provide video evidence of unpacking, do not support no reason to return or refuse to return goods received orders
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on orders, and checked wrongly address the carrier delivered, the order will full refund within 3 business days/re-delivery within 5 business days as retailer's request.
2) If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the goods ordered have quality problems (packaging is intact, damaged items, excluding logistics damage) can return refunds, need to provide video evidence of unpacking, do not support no reason to return or refuse to return goods received orders