(1)If there is no logistics tracking information for more than 72 hours (3 business days) after the order leaves the warehouse: Mall Logistics/Self-pickup Logistics; Customer Handling Approach: Contact platform customer service and provide: 1)Tracking number;2)Screenshot of the shipping details. After-sales handling method: The platform maintains ongoing tracking of shipment progress; refunds are not available in this case. (2)If the order has no logistics tracking information for more than 120 hours (5 working days)after leaving the warehouse; 1)Mall Logistics Dispute Resolution: Required Information from Customer: Valid tracking number; Evidence of non-delivery (screenshot). Resolution Pathways: Option A:Refund: Processed in 7 working days; 100%reimbursement (product+service+shipping). Option B:Reshipment (Refund Not Allowed): Customer may request a replacement (instead of refund). Option C:Refund if Reshipment Fails: If no tracking updates within 5 days after reshipment -Full refund. 2)Customer Requirements: Please contact customer service and provide: Tracking number; Screenshot of shipping status. Resolution Process: Our team will continuously monitor the shipping status. No refunds will be issued for self-pickup orders. (If a self-pickup order shows no tracking updates for over 3 days, you may scan it as 'picked up'. For external tracking numbers, scanning requires both the short order number and recipient's zip code) Note:this clause is not applicable for special time/periods such as holidays, covid-19,abnormal weather,or other abnormal situations. (3)Warehouse order cutoff time: Before 18:00 Beijing Time (warehouse cutoff time). If the warehouse has not started picking and shipping, the order can be applied for cancellation. Applicable to mall logistics: When the customer applies for order cancellation on the mall platform; The customer service will handle it according to the situation: 1.For orders without a tracking number, after the platform approves the cancellation, the platform will review and refund within 7 days, returning the full product fee + full operation fee. 2.For orders with a tracking number but canceled before the cutoff time, after the platform approves the cancellation: (1) For non-free shipping product orders: The platform will review and refund within 7 days, returning the full product fee + full operation fee + 85% of the shipping fee. (2) For free shipping product orders: The platform will review and refund within 7 days. For orders with a tracking number, 10% of the goods value will be deducted; for orders without a tracking number, the full product fee + full operation fee will be returned. Applicable to self-pickup logistics: The customer service will handle it according to the situation: 1.After the platform approves the cancellation, the platform will review and refund within 7 days, returning the full product fee + full operation fee + full self-pickup fee. Distributor applies for order cancellation after the warehouse cutoff time: For mall logistics/self-pickup logistics: If the customer applies for order cancellation on the mall platform, the platform will reject the cancellation application, and no refund will be issued.

If the order is damaged in transit, with valid proof provided. (1)Customer Requirements: Please contact customer service and provide: 1)Tracking number; 2)Screenshot of shipping details. Resolution Process: The platform will discuss with the customer whether to place a new order (customer must pay: product price+shipping fee+handling fee). Meanwhile: The platform will provide the carrier's claim form to the customer for completion; The platform will submit the claim request to the carrier and await the compensation receipt. No refunds will be issued in this cases! (2)For self-pickup logistics: Customer service will coordinate with third-party providers to process the shipping label. No refunds will be issued in this case. Valid Proof: screenshot of damaged indication on logistic website. (3)Logistics tracking update interruption here: The logistics tracking stops updating, or the transportation duration exceeds 10 working days (excluding abnormal situations such as major U.S. holidays, pandemic spread, severe weather, etc.). Applicable to mall logistics: Customers should contact the platform's customer service and provide: 1.Logistics tracking number 2.Screenshot of tracking information Then the customer service will handle it according to the situation: First handling method:1.If the package loss is verified and the customer requests a reshipment, the platform will arrange for re-delivery without refund processing. Second handling method:1.The platform provides the carrier's claim form to the customer, who fills it out as required; 2.The platform submits the application to the carrier and waits for the carrier's claim confirmation: 1)If the carrier feedbacks that the order does not qualify, no refund will be issued; 2)If the carrier feedbacks that the order qualifies, a full refund of the goods' value will be issued (if the update interruption exceeds 20 days). Applicable to self-pickup logistics: The customer service will assist in contacting the third-party platform providing the waybill for processing.

If tracking shows the order returned to supplier's warehouse: (1)For orders where the recipient has refused to sign for the package (applicable to mall logistics/self-pickup logistics): Customers should submit a return application and provide: 1.Information related to the product package; 2.Logistics tracking number; 3.Tracking screenshot/other proof of the recipient's refusal to sign. Platform handling process: If the product is returned to the warehouse and the warehouse inspection confirms it does not affect secondary sales, the refund will be approved; if the inspection determines it affects resale, the return will be rejected. 1).In case of successful return: 80% of the order product fee will be refunded, excluding shipping fees and out-of-warehouse fees. 2).In case of return rejection: No refund will be issued. (2)Return due to logistics reasons, such as return due to damaged labels/return without specific reason Applicable to mall logistics: Customers should submit a return application and provide: 1.Information related to the product package; 2.Logistics tracking number; 3.Tracking screenshot/other proof of return (including recipient's refusal to sign). If the product is returned to the warehouse and the warehouse inspection confirms it does not affect secondary sales, the refund will be approved; if the inspection determines it affects resale, the return will be rejected. 1)For successful returns: 80% of the order product fee will be refunded, excluding shipping fees and out-of-warehouse fees. 2)For rejected returns: No refund will be issued. Applicable to self-pickup logistics: The customer service will contact the third-party to provide the waybill for platform processing, and the platform will not issue a refund.

(1)The tracking information shows that the package has been delivered, but the end consumer has not received it: Applicable to mall logistics: Customers should contact the platform customer service and provide: 1.Logistics tracking number; 2.Screenshot of tracking information; 3.Photo proof that the consumer did not receive the product. The platform will handle the case according to the situation: 1.When the official logistics tracking shows the delivery address is inconsistent with the order recipient's address, and the platform verifies that the logistics provider delivered to the wrong address: 1)) The platform will provide the carrier's claim form to the distributor, who should fill it out as required. 2)) The platform will submit a claim application to the carrier and wait for the carrier's claim receipt. No refund will be issued. 2.When the official logistics tracking delivery address matches the order recipient's address, the platform will not accept the claim, and no refund will be issued. Applicable to self-pickup logistics: The customer service will contact the third-party to provide the waybill for platform processing, and the platform will not issue a refund. (2)The order status is arrived and pending pickup: Applicable to mall logistics: Customers should contact the platform customer service and provide: 1.Logistics tracking number 2.Screenshot of tracking informatio Platform handling method 1.The platform will require the retailer to contact the end consumer to pick up the package at the carrier's station or consult the carrier by phone. The platform will not issue a refund. Applicable to self-pickup logistics: The customer service will contact the third-party to provide the waybill for platform processing, and the platform will not issue a refund. 3.The order status is "insufficient address" (the order cannot be normally delivered due to the incorrect recipient address). Applicable to mall logistics/self-pickup logistics: Customers should submit a return application and provide the following information: 1.Information related to the product package 2.Logistics tracking number 3.Track screenshot/other proof of the recipient's refusal to sign or delivery failure Platform handling method: The platform will require the retailer to contact the end consumer to appeal to the carrier or arrange for re-delivery. No refund will be issued.

(1)Return due to packaging damage selected by the buyer: Applicable to mall logistics: Submit a return application, which shall include: 1.Order number; 2.Screenshot of the return application on the distributor platform; 3.Photos of the damaged product. Platform handling process: After the product is returned to the warehouse, if the warehouse inspection confirms it does not affect secondary sales, the refund will be approved; if the inspection determines it affects resale, the return will be rejected. 1.For successful returns: 80% of the order product fee will be refunded, excluding shipping fees and out-of-warehouse fees. 2.For rejected returns: No refund will be issued. Applicable to self-pickup logistics: The customer service will contact the third-party to provide the waybill for platform processing, and no refund will be issued. (2)If the product is inoperable due to quality issues: Applicable to: mall logistics/self-pickup logistics Customers should submit a return application, which must include: 1.Order number; 2.Screenshot of the return application on the distributor platform; 3.Evidentiary photos or videos of the product quality issues. Platform Handling Methods: 1.The platform will verify whether the issue falls within the scope of quality problems. The following situations will not be considered product quality issues: A. Color differences caused by shooting equipment, lighting, display screens, etc., which are not deemed as shipping errors or listing errors. B. Size variations within a reasonable range due to manual measurement, different measuring tools, and methods, which are not considered shipping or listing errors. C. Damage caused by the end consumer's improper operation or failure to follow the product instructions. 2.After the product is returned to the warehouse, if the warehouse inspection confirms it does not affect secondary sales, the refund will be approved; if the inspection determines it affects resale, the return will be rejected. 1).For successful returns: 100% of the order product fee and out-of-warehouse fees will be refunded, excluding shipping fees. 2).For rejected returns: No refund will be issued. (3)If there is a shortage of products and the received quantity does not match the order quantity: Applicable to mall logistics/self - pickup logistics. The customer should contact the platform customer service and provide: 1.Full - view photos of the outer packaging and label (clear and complete label photos on the outer packaging); 2.Full - view photos of the received products; 3.Order information and screenshots of the buyer's feedback on the missing items. Platform handling methods based on the situation: 1.Refund the cost of the missing products first: The platform will refund the cost of the missing products. 2.Contact the customer to submit a return application: 1)If the return is successful, 100% of the order product fee will be refunded, excluding shipping fees and out - of - warehouse fees. 2)If the return fails, no refund will be issued. 3.If the retailer requests a replacement of the missing products: no refund will be issued. (4)If the wrong products are delivered, and the received products do not match the ordered ones: Applicable to mall logistics/self-pickup logistics: Customers should contact the platform customer service and provide: 1.Order number 2.Photos of the received goods 3.Outer packaging of the goods Platform handling methods based on the situation: 1.Priority refund for the under-delivered products: Refund the fee for the under-delivered products. 2.Contact the retailer to submit a return application: 1)If the return is successful, 100% of the order goods fee will be refunded, but the shipping fee and outbound fee will not be refunded. 2)If the return fails, no refund will be given. 3.If the retailer requests re-delivery of the products: The platform will not issue a refund.