Melodieux Home
Shipping Origin:N/A
Freight Strategy:N/A
Melodieux Home is integrating products design, R&D, production and trade company. We are specialized in Curtains & Drape, Full Length Mirror, Table cloth, Carpets & Rugs, mat, home decor etc since 2015. We have created a good production environment, aiming to produce products that meet the needs of our customers, We has been successfully eliminating global buying issues from the minds of our clients & customers worldwide.
We established an innovative e-commerce plattform which connects Melodieux Home independent retailers, distributors, wholesalers and brands from around the world. With a low minimum order quantity, high-quality products and fast delivery sservices, the platform offers a one-stop sourcing solution that meets the needs of businessses of all sizes.
With the fastest delivery and easy customization, our customers have sale them in their shop and online shop. Welcome to cooperate with us.
- Return & refund application needs to be filed within 30 days from the order completed date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you do not need to return them.
- We can offer warranties to retailers in 30 days after the purchase of goods.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days (from the time shipping label created in the logistics website):
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier’s warehouse:
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on the order and confirmed by the carrier it was delivered to the wrong address, the order will be fully refunded or replaced within 3 business days.
2) If the delivered address is the same as the shipping address left on orders, and suppliers will only provide proof of delivery, the refund request will be denied.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided The order will be either replaced or refunded and the supplier may request the product to be sent back.
1) If the supplier requests the product returned, the product will either be replaced or refunded within 3 business days after product is returned.
2) If the supplier does not request the product be returned, the product will be refunded within 3 business days of the refund request.
Valid Proof: photos/video of issued goods and photos of package with label.