Delayed in transit/No tracking info.
Images will need to be provided with 3 days of receipt, Upon verification a refund or replacement will be offered.
Destroyed in transit
Refund or new gift being sent
Returned to sender(except case: wrong shipping address left on orders)
20% restocking fee and original shipping is not refundable.
Delivered but not received
Will request recipients phone number to issue UPS claim and once the claim is processed they will receive a refund or new gift.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
Items may only be returned within 7 days of receiving the order. A RMA number must be obtained before returning your item. Orders returned without an approved RMA number will be rejected.
All returns will be for a refund. Exchanges must be placed as a new order. A 25% restocking fee will apply for all non-defective merchandise. Shipping is non-refundable for non-defective returns. Buyer is responsible for return shipping for non-defective returns. A return label will be provided if determined damaged/defective/mis-shipped. Additional details, photos, etc. may be requested.