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BEE&YOU
Shipping Origin:United States
Freight Strategy:Variable Shipping
Woman Entrepreneur and Food Scientist Dr Asli Samanci needed to find a solution to her son's weakened immune system. A Pediatrician recommended that she try giving her son propolis. She started production of propolis for the first time for her son and subsequently developed a patented propolis extraction method. Based on this experience, she founded BEE&YOU to help those who want to support their immune system naturally.
Our products are produced by our "Contracted Beekeeping" model to assure the highest quality, and traceability from our hives to your table. Our products are also tested for their purity, antibacterial activity, antioxidant activity and compliance with food safety standards.
- Return & refund application needs to be filed within 30 days from the delivered date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We conditionally accept non-defective remorse returns but will not provide a prepaid shipping label. And you need to pay for the repacking & restocking fees 35% of order price.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We can offer warranties to retailers in 90 days after the purchase of goods.
Special Conditions for Non Defective Remorse Return policy
Returns of Non-Defective Products
We kindly inform our customers that we do not accept returns for products without defects. Returns are only applicable in cases where the product is damaged, defective, or incorrect due to our error.
To initiate a return for a defective product, customers must contact our customer service team within 90 days of receiving the order. Proof of purchase and photographic evidence of the defect may be required to process the return.
Thank you for your understanding and cooperation.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website):
1) The order will full refund within 3 business days since order refund requested.
2) The order will re-delivery within 3-5 business days as retailer's requests.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
1) Order will full refund within 5 business days since order refund requested.
2) Order will re-delivery within 3-5 business days as retailer's requests.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier's warehouse:
1) Order will full refund within 3-5 business days after the returned product being delivered.
2) Order will re-delivery within 3-5 business days after the returned product being delivered.
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on orders, and checked wrongly address the carrier delivered, the order will full refund within 3-5 business days/re-delivery within 5 business days as retailer's request.
2) If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided:
1) Suppliers request to return and refund:
Order will full refund within 3-5 business days after the returned product being delivered.
2) Suppliers request to return and re-delivery:
Order will re-delivery within 3-5 business days after the returned product being delivered.
3) Suppliers don't request return any more:
Order will full refund within 3-5 business days/re-delivery within 3-5 business days.
Valid Proof: photos/video of issued goods and photos of package with label.