Adirondack Outdoors
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Welcome to our outdoor lifestyle space specializing in Adirondack chairs! Leveraging Doba's rigorously selected supply chains, we offer premium outdoor seating certified by authoritative inspections-with eco-friendly, durable HDPE as our core advantage-turning every inch of your outdoor area into a practical, sustainable cozy corner.
Our Core Advantages
As a Doba-certified outdoor furniture seller, we stick to the concept of "quality, eco-friendliness and experience":
Trusted Supply Chains: All products come from Doba-certified manufacturers, passing BSCI social responsibility certification and eco-production standards. With a quality inspection failure rate below 0.5%, we ensure both quality and eco-compliance from the start.
Hassle-Free Service: Powered by Doba's mature order system, products ship directly from U. S. warehouses, with full tracking via UPS and FedEx. No worries about delivery time or damage-HDPE's durability also makes it more bump-resistant during transport.
- Return & refund application needs to be filed within 30 days from the delivered date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We conditionally accept non-defective remorse returns but will not provide a prepaid shipping label. And you need to pay for the repacking & restocking fees 35% of order price.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We can offer warranties to retailers in 90 days after the purchase of goods.
Special Conditions for Non Defective Remorse Return policy
Suppliers shall bear the return shipping costs for defective products or items with quality issues. For non-quality-related returns (e.g., customer dislike, unreasonable return requests), the resulting return costs shall be borne by the retailer. Returns of assembled products or items with damaged outer packaging will not be accepted.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website):
1) The order will full refund within 3 business days since order refund requested.
2) The order will re-delivery within 3-5 business days as retailer's requests.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
If the retailer provides the courier waybill, the supplier shall not be liable for risks such as in-transit damage or delivery delays once the goods are dispatched.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
1) Order will full refund within 3 business days since order refund requested.
2) Order will re-delivery within 3-5 business days as retailer's requests.
Valid Proof: screenshot of damaged indication on logistic website
If the retailer provides the courier waybill, the supplier shall not be liable for risks such as in-transit damage or delivery delays once the goods are dispatched.
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier's warehouse:
1) Order will full refund within 4 business days after the returned product being delivered.
2) Order will re-delivery within 4-5 business days after the returned product being delivered.
For returns or rejected items that do not result from product quality issues, the warehouse will inspect the goods within 4 working days after signing for receipt. If the inspection confirms damage that renders the item unfit for resale, the supplier will refuse to issue a refund.
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on orders, and checked wrongly address the carrier delivered, the order will full refund within 3 business days/re-delivery within 5 business days as retailer's request.
2) If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.
The proof of delivery refers to the courier waybill and information such as the product's dimensions and weight. Since the warehouse ships goods by palletizing and loading them onto vehicles, it cannot provide shipping photos or videos for individual orders.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided:
1) Suppliers request to return and refund:
Order will full refund within 3 business days after the returned product being delivered.
2) Suppliers request to return and re-delivery:
Order will re-delivery within 3-5 business days after the returned product being delivered.
In the event that the supplier's products (in original packaging) have the aforesaid issues, a partial refund may be negotiated, or the supplier shall bear the return costs. For minor issues, a full refund without returning the product shall not be accepted. Additionally, the following circumstances shall be excluded: damages caused by human factors, damages resulting from improper use, or in-transit damages caused by the courier company where the courier waybill is provided by the retailer.
3) Suppliers don't request return any more:
Order will full refund within 3 business days/re-delivery within 3-5 business days.
Valid Proof: photos/video of issued goods and photos of package with label.