Kendric Dining Table; Rustic Gray YJ

If there is no update of the tracking info for more than 15 business days (from the time in the logistics website tracking info), the buyer shall contact [email protected] or contact us through Doba account with Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof. Notes: Determine the proportion of compensation according to the specific situation of the order

If a customer requests a return without reason, how should Buyers proceed with the situation? Returning a product without reason may include factors such as the customer rejects to accept the packages or the customer requests a return due to non quality problem. Returns without reason are considered a risk shall be borne by Buyer while running business. Buyers will be responsible for any losses incurred.

If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact [email protected] or contact us through the Doba account with Contact Message. The specific compensation amount will be determined based on the outcome of the claim filed by our warehouse with the logistics provider.

Free Shipping Order Claim Period: If there are logistics issues during transportation, the buyer needs to file a claim with the market within 30 days from the date of delivery. For undelivered products, the claim period is 60 days from the date of shipment. provide a photo of the receipt, the SKU code or Item No. on the package, and a picture of the outer packaging (to check if the outer box is damaged) If the information provided is unclear or incomplete, the seller has the right to ask for a new submission of clear and easily verifiable pictures or videos. Regarding after-sales service: For no-reason returns: If the customer doesn't like the product or no longer wants it, they need to provide a screenshot of the conversation with the customer, communicate before returning the item to our designated warehouse, provide a tracking number for the return, and return the product in its original packaging without affecting the possibility of relisting. For product issues: Promptly ask the customer to provide a photo of the shipping label, the SKU code or Item No. from the packaging, a photo of the outer packaging (to check for any damage to the box), photos of the product, images of the damaged/problem area, and screenshots of the communication.