ErgoValue
Shipping Origin:United States
Freight Strategy:Variable Shipping
We design and manufacture premium memory foam seat cushions that turn uncomfortable chairs into ergonomic seats without pressure points.
Our proprietary Long U-Shape Memory Foam Seat Cushion for Tailbone Pain Relief has received pelvic physical therapist endorsements (read them here: https: //ergovalue. com/endorsements/) and great user reviews (read them by visiting the following link and clicking the Review tab at the bottom: https: //ergovalue. com/product/memory-foam-seat-cushion-for-tailbone-pain-relief/).
It can be used on office chairs, home chairs and car seats.
We've been to reputable trade shows like MedTrade 2024, American Physical Therapy Association Combined Sections Meeting 2024, Florida Physical Therapist Association Annual Conference 2023 and Las Vegas ASD Market Week August 2023.
- Return & refund application needs to be filed within 30 days from the delivered date.
- We don’t support order cancellation before shipping.
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We can offer warranties to retailers in 90 days after the purchase of goods.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website):
The buyer shall contact us through the Doba account with Contact Messages for a solution.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Note: this clause is not applicable if the order was returned because a commercial delivery address was closed and thus the carrier cannot deliver it. In this scenario, we will not accept a refund request. The buyer can request redelivery but a fee will be charged to cover reshipping cost.
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on orders and confirmed by the carrier it was delivered to the wrong address, the order will be fully refunded or replaced within 3 business days.
2) If the delivered address is the same as the shipping address left on orders, the supplier will only provide proof of delivery. The refund request will be denied.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided:
We will provide a return label for the buyer to return the product to us. The order will be fully refunded within 3 business days after the returned product was received.
Valid Proof: photos/video of issued goods and photos of package with label.
