Incredible Underwater LED Lighting
Shipping Origin:United States
Freight Strategy:Variable Shipping
Our patented LED technology uses an innovative water-cooling flow-through design allowing us to use extremely high-powered LEDs in our underwater LED dock lighting systems that will amplify a beautiful underwater atmosphere and draw in schools of fish. Trust me, this is a very easy product to sell and customers cannot live without these lights once they have tried them.
We ship very fast (generally same day or next day) and provide immediate tracking information to enhance your customer's experience. We also provide you with a direct line you can text/call to receive immediate support from your account manager for whatever concerns or issues you may need quick help with.
- Return & refund application needs to be filed within 30 days from the order completed date.
- We support order cancellation before shipping.
- We accept non-defective remorse returns but will not provide a prepaid shipping label. And you need to pay for the repacking & restocking fees 5% of order price.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We can offer warranties to retailers in 365 days after the purchase of goods.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days (from the time shipping label created in the logistics website):
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided, the order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier’s warehouse:
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on the order and confirmed by the carrier it was delivered to the wrong address, the order will be fully refunded or replaced within 3 business days.
2) If the delivered address is the same as the shipping address left on orders, and suppliers will only provide proof of delivery, the refund request will be denied.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided The order will be either replaced or refunded and the supplier may request the product to be sent back.
1) If the supplier requests the product returned, the product will either be replaced or refunded within 3 business days after product is returned.
2) If the supplier does not request the product be returned, the product will be refunded within 3 business days of the refund request.
Valid Proof: photos/video of issued goods and photos of package with label.
