Store Notice: We will observe the regular holiday for Spring Festival from February 9th to February 17th. Orders that can be shipped during this period will be dispatched as usual; for those that cannot, we kindly ask for your patience.
Please do not use P.O. Box as your address.
United States(the 50 States): excluding Alaska, Hawaii
Free Shipping
8-12 Days
Return & refund application needs to be filed within 30 days from the delivered date.
We support order cancellation before shipping.
We don’t accept non-defective remorse returns.
If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
We don't offer warranties to retailers.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact [email protected] or contact us through Doba account with Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof.
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to sender, the buyer can request a full refund or a redelivery.
The supplier may refuse the refund application if the order returned to sender due to incorrect or imcompleted shipping address.
Delivered but not received
If the tracking information shows that the package has been delivered, but the buyer reports that they have not received the package or it has been lost for other reasons, these issues are not covered by our after-sales service policy.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
Received Wrong Item
Mistakes happen. If you receive the wrong products, you should send photos of the product received, photos of the shipping mark including po# and sku# and photos of the shipping label as proof to the supplier.
If you do not wish to keep the products, the supplier will send you a shipping label to send the goods back. Once the supplier receives the goods back, they will ship the correct product you ordered.
You are also eligible for a full refund. Once you return the wrong products to the supplier in good condition, they will issue the full refund. The supplier is in charge of the return shipping fees.
The supplier may refuse the refund application if you fail to provide proof in time.
Partial Items Shipped
When you received your package and find that part of product isn't included, you should immediately send photos of all the parts received, photos of the outer carton and photos of the shipping label to the supplier. Ask the supplier to ship the missing item or issue a refund.
You could choose to keep the products and our suppliers will issue a partial refund based on what you have received.
You can also return the products in good condition for a full refund. Return shipping fees is the supplier's responsibility.
The supplier may refuse the refund application if you fail to provide proof in time.
Products With Quality Issues
When you received your package and find products with quality issues, you should contact our suppliers and send photos or videos of product issues being continuously displayed as proof to the supplier.
In this case our suppliers would issue a 100% refund to you after you return the products in good condition.
If you choose to replace the products, please return the products with the quality issues to the supplier's warehouse first. After the goods are received and inspected, the replacement products will be shipped.
The supplier may refuse the refund application if you fail to provide proof in time.
Received Broken Products
When you received your package and find broken products, you should contact our suppliers and send photos of the broken product, photos of the damaged inner box and outer carton, photos of the shipping label as proof to the supplier.
In this case our suppliers would issue a 100% refund to you after you return the products.
If you choose to replace the products, please return the products to the supplier's warehouse first. After the goods are received and inspected, the replacement products will be shipped.
The supplier may refuse the refund application if you fail to provide proof in time.
Additionally, all cases involving products returned require distributors to return the original packaging of the products together.