Cool Water by Davidoff Eau De Toilette Spray

If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact [email protected] or contact us through Doba account with Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations. Please note: Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof. Please note: Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

If tracking shows the order returned to sender, the buyer can request a full refund if the product hasn't been excessively used. Please note: Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

Once an order shows as delivered, the best recourse is to have your customers contact the carrier and provide them with the tracking number so further steps can be taken. This includes filing a missing package report with their carrier which will have them sign an affidavit stating that the item is missing so that an investigation can be started, and filing a mail theft report with their local law enforcement. Shipping carriers are equipped with GPS scanners so that they are able to locate the exact delivery location via GPS data from the scanner. By using this information, we can certainly confirm with you this order has been successfully delivered to the correct location as marked. Because of this reason, we're, unfortunately, unable to issue a replacement or a refund on an order that has been already marked as delivered.

When the buyer received the package and find products have quality issues, he/she can request a refund after return with photos or videos as a proof. If the item is damaged, please include photos of the package it was sent in to include the shipping label as well as photos of the damaged product. If we accept the request, please make the return and upload the tracking within 15 days. Buyers are allowed to make remorse returns requesting a full refund only if the product hasn't been excessively used. In both quality issue and remorse return cases we would issue a 100% refund to you after you return the products in good condition if they are not excessively used. If the product was used in excess only a partial refund will be issued. The buyer will ship the product at their own expense, or they can request a return label. There will be an additional $ 6.95 USD deduction from the refund, for label usage. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.