Simple Girl Exaggerated Long Three-dimensional Clay Acrylic Earrings

If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact [email protected] or contact us through Doba account with Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof.

If tracking shows the order returned to sender, the buyer can request a full refund or a redelivery.

If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact [email protected] or contact us through the Doba account with Contact Message.

Return & Refund Policy 1. General rules for after-sale processing time For ordinary products, the buyer shall complain or open a dispute within 5 days after packages are delivered. For electronic products, the buyer shall complain or open a dispute within 10 days after packages are delivered The buyer cannot open a dispute if the order status is closed. The dispute cannot be resolved when tracking information from a third party is untraceable. Notes: Dispute will be closed automatically if the order has been closed and the buyer has not responded for seven consecutive days. 2. Logistics issues 2.1 Untimely tracking info updates Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from the warehouse. Notes: Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for the buyer to contact local post office or go to the post office for delivery. 2.2 Package damaged in transit The supplier offers a full refund or a replacement if arrived packages are badly damaged. The supplier offers a partial refund or a replacement if arrived packages are partially damaged (except thread, slightly wrinkled, small scratches, etc.). Notes: a. For fragile products, a refund is highly recommended. b. For damaged packing boxes, the supplier cannot offer any refunds or other after-sale services due to the long-distant international delivery. 2.3 Delivered but package not received The supplier will not deal with the refund or resend if the tracking information shows the order is delivered. If the buyer does not receive the package, a non-delivery certification issued by the local post office with the official seal is necessary. 2.4 Wrong receipt information Tracking information alert. If the tracking information shows Alert due to the following reasons, the supplier will not accept the dispute. The reasons are listed as below: a) Incorrect/insufficient address. b) No such number. c) Unknown recipient. d) Refused. e) Do not pick up in time. f) No safe delivery location. g) Uncleared customs. h) Others. Notes: a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, the buyer need to pick up the package by himself. Otherwise, the product will be returned to the sender, the logistics company. During the return, the supplier takes no responsibility if products have been lost. b. If the logistics company provides return service to China, the supplier will not refund when they receive the returned items. c. The supplier cannot offer a refund or resend if the buyer doesn't process the undelivered orders or packages destroyed by logistics companies. d. The courier company doesn't provide resend service when the address information is incorrect. The buyer need to contact local carrier to claim the parcel before it's returned. e. Once the order is dispatched, the supplier can't provide address changing and intercepting service for the order. 3. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems) The supplier offers a full refund or a replacement if packages arrived are badly damaged. The supplier offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.). Notes: a. For fragile products, a refund is highly recommended. b. For damaged packing boxes, the supplier cannot offer any refunds or other after-sale services due to the long-distant international delivery. c. For incorrect products, the supplier offers a full refund or replacement. d. For products with the wrong color, size which doesn't affect product function, etc., the supplier offers a refund or resend if the buyer provides a screenshot of his customer's complaint including name, content, and date. e. For missing parts that don't affect product function, the supplier may refund partially or resend the missing part; for ones that indeed affect, the supplier will resend the product only. f. For accessories, the supplier will resend the accessories. Notes: For the size problem, the supplier will appreciate it a lot if the buyer can measure the product according to the correct measurement method and provide a photo of the measurement. Then, their dispute team will deal with the disputes quickly. 4. Return without reason (Don't want the product any more/Don't like the product/Bought the wrong product) The supplier shall not accept any unreasonable disputes including but not limited to: a. The buyer does not like it. b. The product description is not real. c. Products smell unusual. d. The buyer ordered the wrong items or SKU. e. The shipping address was provided incorrectly. f. Product difference was negotiated in advance. g. Tracking information deleted by logistics companies or local post offices.