This version is updated on Aug 22, 2021 (PST) and effective from Aug 23, 2021 (PST).
In order for you to use the Doba service, you are required to agree to the following fees and cancellations policy.
The Doba service is offered to you conditioned on your acceptance without your modification of the terms, conditions, and notices contained herein. Your use of the Doba service constitutes your agreement to all such terms, conditions, and notices. Your use of a particular Doba website included within the Doba area may also be subject to additional terms outlined elsewhere on those sites.
Doba reserves the right, from time to time, with or without notice to you, to change these Fees and Cancellations at our sole and absolute discretion. The current published version of the Fees and Cancellations will supersede all previous versions. Your use of the Doba website or continued use of our service after changes is made means that you agree to be bound by such changes.
All Subscription rates listed are in US dollars unless otherwise stated within this policy. In order for retailers to access and use the Doba tools and services, they must agree to our current subscription-based payment terms.
Subscription fees are charged for the right to access the marketplace, use the order fulfillment services, and managing tools provided by Doba.. Also, Doba reserves the right to alter pricing or limit orders based on account activity. Subscription fees are not inclusive of product costs, ship rates, drop and/or order handling fees and transaction charges, which shall be paid separately at the time of purchase.
The above-mentioned regular subscription rate fee schedule may not apply to customers who are qualified for or using a promotional offer. If you believe you are subject to any special promotional rates and you have any questions as to the fees that apply to your subscription, please contact Customer Support.
All members are required to place a valid form of accepted payment method on files such as credit cards, debit cards, and other valid forms of payment on file for Doba to charge a subscription fee. S Payments made on the Billing Date (as defined below) are used for getting access to the Doba site until the next Billing Date.
To save a new payment method (accepted credit cards include the following: Visa, MasterCard, American Express, Discover) on your Doba account, you may simply add your cards to the ‘Wallet’ section. Please check with your issuing bank in advance to determine if these or other limitations and restrictions may be applied to your card.
Accounts without a valid payment method on file at the end of the current billing cycle will be disabled. Disabled accounts will be held in an inactive state, tools, and systems on the Doba site will be discontinued, until a valid payment method is added on file and successfully charged.
The date on which the member selects a subscription plan is considered to be the subscription "Billing Date" and the member will be charged monthly, quarterly or annually for the next subscription period. Subsequent charges are posted on the corresponding Billing Cycle Date according to your subscription type.
Monthly, auto-renewing - example:
If you start a new subscription on August 1st, your accepted payment method on file will be charged that day and the next Billing Date is September 1st. If the scheduled Billing Cycle Date falls on the 29th, 30th or 31st, but this date does not exist in the current month, the Billing Date will be adjusted to the last day of that month. You must cancel or change your subscription before the next Billing Cycle Date to avoid additional charges. When your subscription is canceled, your access to the Doba site will also be terminated.
Quarterly, auto-renewing - example:
If you start a new subscription on Feb 1st, your accepted payment method on file will be charged that day and the next Billing Date is May 1st. If the scheduled Billing Date falls on the 29th, 30th, or 31st, but this date does not exist in the current month, the Billing Date will be adjusted to the last day of that month. You must cancel or change your subscription before the next Billing Cycle Date to avoid additional charges. When your subscription is canceled, your access to the Doba site will also be terminated.
Annual, auto-renewing - example:
If you start a new subscription on July 1st, 2003, your accepted payment method on file will be charged that day and the subscription will expire at midnight of July 1st, 2004. If the scheduled Billing Date falls on the 29th, 30th, or 31st, but this date does not exist in the current month, the Billing Date will be adjusted to the last day of that month. 30 days and 7 days before your subscription expires, an e-mail will be sent to the e-mail address that you left as your registration or in your account information, notifying you that your annual subscription is about to be automatically renewed; you are responsible for maintaining an available e-mail address on file. You must cancel or change your subscription prior to the billing date to avoid additional charges. When your subscription is canceled, your access to Doba site will also be terminated.
At the time the member selects a subscription package and a term of subscription, a billing is assigned to the account. The Billing Date and subscription type will be clearly displayed on the "Pricing Plan" page. . For questions or problems about billing, please contact Customer Support.
Monthly, quarterly, and annual subscription payments are processed each month, quarter and year respectively on the account Billing Date. Processing of the payments may take an additional 30 days after the Billing Date. To change your subscription level, you can log into your account and visit the "Pricing Plan" section, or you can contact us before the next Billing Cycle Date to avoid additional charges.
For instance, When you converting your subscription from a monthly to an annual one, the remaining days of the monthly subscription will be converted to a corresponding number of days on an annual subscription and the annual subscription payment will be charged when the converted time end. When the subscription is about to expire, you will be notified of the subscription at the annual subscription renewal rate offered at that time.
The member may cancel their trial/monthly/quarterly/annual membership renewals by:
- 1. Logging into your Doba.com account.
- 2. Clicking ‘Pricing Plan’ on the left-hand navigation bar of Doba.com.
- 3. Click on the ‘Cancel Subscription’ button located under the ‘Pricing Plan’ section.
- 4. Follow the prompts to complete the cancellation process.
Please ensure you follow the prompts after clicking on the ‘Cancel Subscription’ button to finalize the cancellation process!
When your subscription is canceled, your access to the Doba site will be terminated. Once the subscription fee is successfully charged for over 72 hours, you will not be entitled to a prorated refund of any monthly/quarterly/annual subscription. Also, renewed annual subscriptions are not eligible for refunds. If you have any problem, please contact customer support.
The member agrees not to assign, transfer or sublicense their rights as a subscriber to the Doba fee-based services and agrees to be financially responsible for all usage or activity on this fee-based services account.
In the event that Doba must collect unpaid subscription amounts from a member, that member will be held liable for all applicable attorneys and collection agency fees.