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Rozie's Pet Supply
Shipping Origin:United States
Freight Strategy:Variable Shipping
Rozie's Pet Supply is a Woman-Owned Business. A Texas-Based supplier and distributor -that is sourced directly from local farms. All the dog chews are 100% natural, free-range and grass-fed. Our range of products are made from Yak Cheese Chews and Water Buffalo Horn.
Water Buffalo are fed with natural grass with no harmful chemicals and additives.
Churpi Chews are made from the best Himalayan Yak and Cow milk sourced from the Himalayas. Our dog chews are safe, durable, & recommended for dental health. All our chews are rich in protein, calcium, and phosphorus with low fats that make them a healthy dietary addition to your dog's diet.
The premium quality ideal chewy treats and toys for your fur babies who love and enjoy the natural chews. We are committed to making our brand the number one choice in natural treats for dogs by delivering our pet parents with the most nutritious chews ever made. All of our treats and chews are USDA approved and Vet Permitted.
- Return & refund application needs to be filed within 30 days from the order completed date.
- We support order cancellation before shipping.
- We accept non-defective remorse returns but will not provide a prepaid shipping label. And you need to pay for the repacking & restocking fees 0% of order price.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We don't offer warranties to retailers.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days (from the time shipping label created in the logistics website):
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier’s warehouse:
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on the order and confirmed by the carrier it was delivered to the wrong address, the order will be fully refunded or replaced within 3 business days.
2) If the delivered address is the same as the shipping address left on orders, and suppliers will only provide proof of delivery, the refund request will be denied.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided The order will be either replaced or refunded and the supplier may request the product to be sent back.
1) If the supplier requests the product returned, the product will either be replaced or refunded within 3 business days after product is returned.
2) If the supplier does not request the product be returned, the product will be refunded within 3 business days of the refund request.
Valid Proof: photos/video of issued goods and photos of package with label.
