Gerrit Home
Shipping Origin:United States, Canada, China
Freight Strategy:Free Shipping & Variable Shipping
Hangzhou Gerrit Home Furnishing Co., Ltd. Integrates domestic and cross-border business, and provides consumers with high-quality and affordable household goods in the form of online sales. The products of Gerrit are diversified, mainly including rural home furnishing, fashion furniture, European-style furniture, American furniture, home improvement building materials, daily necessities and other related supporting products.
Since we were founded, we adheres to the service tenet of "good quality, excellent price, and people-oriented", develops home product sales, continuously improves products and services, interprets products in the most suitable and innovative way, provides a wealth of product choices, and promises to provide customers with High-quality goods, high-level services, and the most affordable prices.
- Return & refund application needs to be filed within 30 days from the order completed date.
- We support order cancellation before shipping.
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We don't offer warranties to retailers.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact [email protected] or contact us through Doba account with Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If tracking shows the order returned to sender, the buyer can request a full refund or a redelivery.
Returned to sender(except case: wrong shipping address left on orders)
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact [email protected] or contact us through the Doba account with Contact Message.
Delivered but not received
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact [email protected] or contact us through the Doba account with Contact Message.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described(size/color/style), Wrong item received, Missing Item/accessories
When the buyer received the package and find products have quality issues, he/she can request a refund after return with photos or videos as a proof. If we accept the request, please make the return and upload the tracking within 15 days. In this case we would issue a 100% refund to you after you return the products in good condition. If the buyer choose to replace the products, please return the products with the quality issues to the supplier's warehouse first. After the products are received and inspected, the replacement products will be shipped.
