Shipping Origin:United States
Freight Strategy:Variable Shipping
Jupiter Gear adheres to the concept that everyone is an athlete, and it influences everything that we do. Our vision is to break the barriers that limit you, encourage you to have a positive self-image, and empower you to believe that you already are an athlete. We do this by supplying you with the fitness gear you need to become an athlete - your way - whether it's a fanny pack for walking around the block, a mat for your yoga session, or a jump rope for your next workout.
  • Return & refund application needs to be filed within 30 days from the delivered date.
  • We support order cancellation before shipping.
  • We accept non-defective remorse returns but will not provide a prepaid shipping label. And you need to pay for the repacking & restocking fees 10% of order price.
  • If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
  • We can offer warranties to retailers in 30 days after the purchase of goods.

Delayed in transit/No tracking info.

If an item is lost by the carrier, we will replace or refund (as the retailer wishes)

Destroyed in transit

We will replace or refund-as the retailer wishes-after the damaged item is returned to us.

Returned to sender(except case: wrong shipping address left on orders)

We will re-ship if the retailer agrees to cover the costs of shipping a 2nd time. If not, we will refund.

Delivered but not received

We will review each situation on a case by case basis. What we will decide depends on the value and size of the item.

Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories

We will refund and / or replace for all Non-Buyers’ Remorse returns.