Changrong Metal
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Freight Strategy:N/A
- Return & refund application needs to be filed within 30 days from the delivered date.
- We support order cancellation before shipping.
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We can offer warranties to retailers in 180 days after the purchase of goods.
Delayed in transit/No tracking info.
If the delivery is not delivered within the time limit or there is no logistics order number or logistics information, please contact customer service in time to verify the specific situation.
Destroyed in transit
Damage caused during transportation, after understanding and negotiation, parts can be replaced by mail for free.
Returned to sender(except case: wrong shipping address left on orders)
If there is a quality problem with the product, please contact customer service within 7 days of the arrival of the goods. Free mail replacement parts can be sent. If the quality problem cannot be solved by replacing accessories, Our technical team will as soon as possible give a reasonable solution.
Delivered but not received
Sent but not received, please contact customer service and logistics to communicate the lost item in time.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the goods are damaged upon arrival or if the product has quality problems, please contact customer service within 7 days after the date of receipt, and accessories can be replaced by free mail. If the product problem is caused by human beings, and accessories need to be mailed for a fee, you can consult our company about product problems at any time.
