Refund will be provided only under the following circumstances: Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems) If the buyer detects any problem the upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), he/she shall contact the supplier through Doba account with Contact Message for settlement within 5 business days since the delivery day, and provide evidence to prove the problem (pictures of broken products and package outer box with shipping label on it). The supplier may refuse the refund application if the buyer fails to provide compelling evidence in time. For any problem raised in the process of using the product, If the supplier agrees to refund, the buyer shall return the goods in time and upload the tracking number. The supplier will refund in full upon receipt.