Hyper Lychee
Shipping Origin:United States
Freight Strategy:Free Shipping & Variable Shipping
Hyper Lychee Inc is a design and technology company based in San Francisco - Dubai - Mumbai. Focusing on products that solve every-day every-person problems, one product is Skadu - An incredibly powerful scrubber that comes with over 8 brush-heads so that you can scrub clean most surfaces at home and at work.
It is the world's most powerful and versatile scrubbing solution on the market. Skadu can scrub clean several surfaces around your house, among these are utensils, kitchenware, kitchen and home appliances, kitchen countertops, coffee mugs, candy and syrup stains from carpets, bathroom surfaces, toys, water bottles, pet accessories and baby items, most surfaces you can imagine! Skadu has won several awards, the most notable being the European Product Design Award 2020 & The Good Design Award 2021, New In Consumer Electronics Awards 2020 amongst others.
We're pretty sure you're soon going to hear from house-holds across the world - Don't Scrub It, Just Skadu It!
- Return & refund application needs to be filed within 30 days from the delivered date.
- We support order cancellation before shipping.
- We accept non-defective remorse returns but will not provide a prepaid shipping label. And you need to pay for the repacking & restocking fees 30% of order price.
- If the item was delivered damaged or defective, you do not need to return them.
- We can offer warranties to retailers in 730 days after the purchase of goods.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days (from the time shipping label created in the logistics website):
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier’s warehouse:
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.
Delivered but not received
If the order shows delivered on logistic website but not received:
If the delivered address is different from the shipping address left on the order and confirmed by the carrier it was delivered to the wrong address, the order will be fully refunded or replaced within 3 business days.
If the delivered address is the same as the shipping address left on orders, and suppliers will only provide proof of delivery, the refund request will be denied.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided The order will be either replaced or refunded and the supplier may request the product to be sent back.
If the supplier requests the product returned, the product will either be replaced or refunded within 3 business days after product is returned.
If the supplier does not request the product be returned, the product will be refunded within 3 business days of the refund request.
Valid Proof: photos/video of issued goods and photos of package with label.
