Return & refund application needs to be filed within 30 days from the delivered date.
We support order cancellation before shipping.
We accept non-defective remorse returns but will not provide a prepaid shipping label. And you need to pay for the repacking & restocking fees 15% of order price.
If the item was delivered damaged or defective, you do not need to return them.
We can offer warranties to retailers in 365 days after the purchase of goods.
Delayed in transit/No tracking info.
We work with the customer to fix these.
Destroyed in transit
If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof.
Returned to sender(except case: wrong shipping address left on orders)
We work with the customer to fix this.
Delivered but not received
We work with the customer to fix this.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories