XHY Auto Parts
Shipping Origin:United States
Freight Strategy:Free Shipping & Variable Shipping
The factory mainly manufactures automotive exterior accessories, with key products including side steps, front and rear bumpers, roof racks, and rear tow bars. These are suitable for various car-specific accessories.
- Return & refund application needs to be filed within 30 days from the delivered date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you do not need to return them.
- We don't offer warranties to retailers.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website):
1) The order will full refund within 10business days since order refund requested.
2) The order will re-delivery within 5-7business days as retailer's requests.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provide
1)"1Order will re-delivery within 3-5 business days as retailer's requests.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
We do not accept any returns or refunds except for product quality issues.
Delivered but not received
If the order shows delivered on logistic website but not received:
1)ln the event of problems caused by logistics, the supplier may assist in the investigation, but will not bear any consequences.
2) If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided:
1: We do not accept any returns or refunds except for product quality issues.
2: If the product has minor wear and stains that do not affect its use, a partial refund can be negotiated with the buyer (this cost will be borne by the supplier).
3) Suppliers don't request return any more:
If you receive the wrong item or it is missing parts, we will resend it within 3-5 business days.
Valid Proof: photos/video of issued goods and photos of package with label.