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AFTERGLOW OUTDOOR
Shipping Origin:N/A
Freight Strategy:N/A
- Return & refund application needs to be filed within 30 days from the delivered date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you do not need to return them.
- We can offer warranties to retailers in 365 days after the purchase of goods.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 7 business days (from the time shipping label created in the logistics website):
1) The order will full refund within 3 business days since order refund requested.
2) The order will re-delivery within 3-5 business days as retailer's requests.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
1) Order will full refund within 3 business days since order refund requested.
2) Order will re-delivery within 3-5 business days as retailer's requests.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
Returns Are Not Accepted
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on orders, and checked wrongly address the carrier delivered, the order will full refund within 3 business days/re-delivery within 5 business days as retailer's request.
2) If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the delivered packages/goods have irreparable defects that render the item unusable (damaged/broken appearance, stains/scratches/poor quality/inconsistent description/wrong item received/missing items or accessories, etc.), with valid proof provided:
Customers may select either solution below, defective goods do not need to be returned:
1)Full Refund
Full order refund will be issued within 3 business days upon verification of valid proof.
2)Reshipment Service
We will resend complete replacement units or matching spare parts within 3-5 business days upon verification of valid proof.
Valid Proof: Photos of the outer carton, shipping label, and damaged parts of the product.