We know Masami to be the absolute best in haircare. We created it ourselves. However, we know everything isn't for everyone and we want you to be as happy with your hair (and us!) as possible. If you are unhappy with your purchase, you have 30 days from the date of purchase to return the unused product(s) for a full refund of the purchase price minus shipping, handling, or other service fees. Refunds are credited to the original credit card used for payment via lovemasami.com To initiate the return process, please email us . If you are shipping items valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance as we are not able to guarantee receipt of your returned item.