Bath, Kitchen & Basic
Shipping Origin:United States
Freight Strategy:Free Shipping & Variable Shipping
Our Bath, Kitchen & Basic store is based on our top grade manufacturers resources which are OEM factories for well-known brands like KOHLER, American Standard, moen, etc. Our main category of products including bathroom hardwares, sanitary, sink faucet, vessel sink, bathtub, bathroom cabilet, toilet seat cover, shower head & shower set, kitchen sink & faucet, plumbing suppliers, etc. And now we are creating our own brands of F&R, Amazing Force and SAGASH, which will bring top quality products and affordable prices for our customers. In crov. com, we stock products in America, and support retail, pick-up, drop shipping, wholesale and of course OEM business as well. We look forward to serve you in the future!
- Return & refund application needs to be filed within 30 days from the order completed date.
- We don’t support order cancellation before shipping.
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We don't offer warranties to retailers.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact [email protected] or contact us through Doba account with Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof.
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to sender, the buyer can request a full refund or a redelivery.
Delivered but not received
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact [email protected] or contact us through the Doba account with Contact Message.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described(size/color/style), Wrong item received, Missing Item/accessories
When the buyer received the package and find products have quality issues, he/she can request a refund after return with photos or videos as a proof. If we accept the request, please make the return and upload the tracking within 15 days. In this case we would issue a 100% refund to you after you return the products in good condition. If the buyer choose to replace the products, please return the products with the quality issues to the supplier's warehouse first. After the products are received and inspected, the replacement products will be shipped.
