C
Cozy Bedding
Shipping Origin:United States
Freight Strategy:Free Shipping & Variable Shipping
Amazon sales are NOT allowed by this supplier. Please DO NOT list on Amazon.
- Return & refund application needs to be filed within 30 days from the delivered date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We don't offer warranties to retailers.
Delayed in transit/No tracking info.
All orders will be shipped with a valid tracking number. A carrier investigation will be filed if orders have a longer delay, if carrier considered parcel was lost, we will either reship or refund as requested by buyers.
Destroyed in transit
We will file parcel damage claim, will either reship or refund as requested by buyers.
Returned to sender(except case: wrong shipping address left on orders)
If the order return is due to the buyer's responsibility (such as an incorrect address or the buyer's refusal of the package), we will arrange a refund but deduct the original shipping fee. If the return of the package is not the buyer's responsibility, we will provide a full refund.
Delivered but not received
If item was not received but shows delivered, please check your mail box, neighbors or verify with household members who may have accepted the delivery. Sometimes you may need to wait for more days that some carriers did confirm delivery first but deliver later.
If shipped with Fedex or UPS, tracking info normally will show the delivered location image which will help to locate the parcel.
In the meantime, we will file parcel lost claim. It will take some time to get an update, we will either reship or refund as requested by buyers.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If an item is damaged, defective, or the wrong item (including not as described), then pictures of the item will be required. To speed the process up, please provide all photos before submitting the refund request.
Returns for damaged goods are required.
After an item has been returned back, we will confirm whether or not the item was damaged, defective, or the wrong item (including not as described). Once confirmed, the order will be refunded.