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AOSTIRMOTOR
Shipping Origin:United States
Freight Strategy:Free Shipping & Variable Shipping
The founder has been deeply ploughed in the field of automobile and motorcycle for many years, and has rich experience in product development and production. In line with the trend of the new era, 'AOSTIRMOTOR'electric bicycle brand was founded in 2019 to pursue excellent product quality and aspire to become the 'Oscar' in the electric bicycle industry.
AOSTIRMOTOR EBIKE advocates 'Power brings joy', sport gives happiness, the principle of happiness first, so that every customer can find the joy of riding under the support of strong Power!
AOSTIRMOTOR is committed to the development, production and sales of electric bicycles. We have our warehouses in the US, China, Spain and Canada with sufficient inventory. AOSTIRMOTOR has a professional technical service team, which is convenient to provide the best shopping experience and after-sales service to ensure that every customer is 100% satisfied with AOSTIRMOTOR products.
- Return & refund application needs to be filed within 30 days from the delivered date.
- We support order cancellation before shipping.
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We can offer warranties to retailers in 365 days after the purchase of goods.
Delayed in transit/No tracking info.
If the logistics information is not updated for more than 7 working days (counting from the time of feedback tracking number), the buyer should contact us through Doba account for a solution.
Note: This clause does not apply to special times/periods such as holidays, COVID-19, abnormal weather or other abnormal circumstances.
Destroyed in transit
If the goods are damaged in transit, i.e. the tracking shows that damage occurred in transit, the buyer can claim a refund and return the goods using the tracking screenshot as evidence.
Returned to sender(except case: wrong shipping address left on orders)
We do not accept unreasonable returns or exchanges. Any return must be submitted by contacting our email address ([email protected]). If the tracking number shows that the order is returned to the sender after we accept the return, the buyer can request a full refund.
Delivered but not received
If the shipping time exceeds the expected delivery time by 7 days or more and the supplier fails to provide proof of delivery, the buyer should contact us via Doba account.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
After receiving the package, the buyer finds that there is any quality problem of the goods, and needs to ask for refund with photos or videos as evidence before returning the goods. If we accept the return request, please return the goods and update the logistics information within 7 days. Otherwise we have reason to refuse the package.
In the case of a defective bike, we will issue you a 100% refund after you return the bike in good condition.
