Elite Source
Shipping Origin:United States
Freight Strategy:Free Shipping & Variable Shipping
We are committed to sustainable wellness practices and our top priority is producing high-quality herbal supplements for those that are seeking a natural solution.
We carefully select and source pure ingredients, ensuring that each product is crafted with the utmost care and attention to quality.
Join us on our journey to revitalize our connection with the plant world and embrace the power of herbal remedies for a healthier life. Together, let's harness the gifts of nature and discover the path to holistic healing.
- Return & refund application needs to be filed within 30 days from the delivered date.
- We accept order cancellation requests prior to shipment. (We will attempt to have the warehouse cancel the order, but successful cancellation cannot be guaranteed.)
- We conditionally accept non-defective remorse returns but will not provide a prepaid shipping label. And you need to pay for the repacking & restocking fees 10% of order price.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We don't offer warranties to retailers.
Special Conditions for Non Defective Remorse Return policy
Must be return within 30 days of receipt of product.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days and order has not been received (from the time shipping label created in the logistics website):
1) The order will full refund within 3 business days since order refund requested.
2) The order will re-delivery within 3-5 business days as retailer's requests.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, with valid proof provided.
1) Order will full refund within 3 business days since order refund requested.
2) Order will re-delivery within 3-5 business days as retailer's requests.
Valid Proof: screenshot of damaged indication on logistic website
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to supplier's warehouse:
1) Order will receive full refund within 5 business days after the returned product being delivered if retailer does not want to replacement shipment sent.
2) Supplier will resend order within 3 business days after the returned product is delivered back to sender, if requested and refund not already given.
Delivered but not received
If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on orders, and checked wrong address with the carrier delivery, the order will full refund within 3 business days/re-delivery within 5 business days as retailer's request.
2) If the delivered address is the same as the shipping address left on orders, and supplier will only provide proof of delivery.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided:
1) Suppliers request to return and refund:
Order will receive full refund within 5 business days after the returned product being delivered if retailer does not want to replacement shipment sent.
2) Suppliers request to return and re-delivery:
Supplier will resend order within 3 business days after the returned product is delivered back to sender, if requested and refund not already given.
3) Suppliers don't request return any more:
Order will full refund within 3 business days/re-delivery within 3-5 business days.
Valid Proof: photos/video of issued goods and photos of package with label.